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2.3 Based on 446 reviews
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  • Customers like
    • Cash on delivery 23
    • Website 15
    • Wide array of products 13
  • Customers don't like
    • Poor customer service 89
    • Give false information 46
    • Service 31

i order bracelet with free earrings,but i received bracelet only,

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I've been a satisfied customer in Lazada for years using their Cash on Delivery payment system not until I used a Credit Card because the item must be bought via electronic means. It is stated that the item that I desire is available so I ordered that and Lazada verified my order. Almost a week has passed but I didn't receive an update (usually, they update my order via e-mail). One day passed then suddenly I received an e-mail stating that my... Read more

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Aug 8, ako umorder. Not available sa COD kasi iimport pa ang item so nagbayad ako sa 7-11. After posting of payment nalaman ko na sep 6 - 9, 2016 ang estimated delivery. At first ayoko pumayag pero wala na ako magagawa. Come Aug 19, nakareceive ako ng email informing me na dumating na dito sa Phils ang order ko. May tracking no. I was able to track my item only on Monday, Aug 22. Since then, hindi na gumalaw ang item. Nakailan email na ako sa... Read more

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Please lazada team call the courrier of this order #335247256 and cancel it right away, ive read so many bad reviews about lazada ph, ive decided not to take the product but its already shipping,

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I ordered a romoss powerbank and an awei iphone cable morning of Aug 18th and they guaranteed that it would be received between the 18th-22nd. Night of the 19th, i got a text that it will be delivered the next day, but saturday, sunday and monday went by, i did not get any follow up email or text anymore. Now it's the 23rd and i still have not received the items. After numerous calls to their customer service hotline to find out what's holding... Read more

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My money refund to the order # 313749186 not sent to my bank account.how to get my refund? Pls.text me to the #09215538818.pls.check my refund status...inform me asap.thanks

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Helo po.. Nakikisuyo po .. kumusta napo yong ibinalik namin for replacement. Kasi po iba po yong item nah napadala po.. Ang order po namin is 2 Set 288 3-in-1 Rechargable Stun Gun with Laser Flashlight set of 6 (black).. Iba pong stun gun ang dumating.. Kailan po kaya namin mag recev ang item nah inorder namin. Ito nga po pala c Gedeprille Galamiton from Sibagat Agusan del Sur. Contact no. 09487982044 Read more

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Lazada does not indicate final price on items that are shipped abroad. Be careful when doing the checkout and be mindful of the delivery charges which are most of the time more expensive than the indicated amount. The problem is, the delivery charge is still not reflected on the total amount. You have to look at the amount indicated halfway down the screen. This would lead to problems if the buyer is not vigilant and just clicks away. Add to... Read more

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Lazada does not remove expired coupons/promo codes in its website to entice customers to purchase. After the effort of looking thru all the products and choosing which ones to buy, you will be surprised that the coupons/promo code has already expired. So you go ahead and finish your order thinking that this is a glitch in the system and write them a letter hoping that somehow they will see the error and correct your purchase. But, surprise,... Read more

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