Lazada Philippines
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Lazada Philippines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Philippines has 2.0 star rating based on 3804 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Lazada Philippines to a friend or colleague.
- Rating Distribution
Pros: Cash on delivery, Fast delivery, Affordable prices.
Cons: Poor customer service, Customer service, Very poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Philippines has 2.0 star rating based on 3804 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Lazada Philippines to a friend or colleague.
- Rating Distribution
Pros: Cash on delivery, Fast delivery, Affordable prices.
Cons: Poor customer service, Customer service, Very poor customer service.75% of users think that Lazada Philippines should improve its Customer Service.
75% of users say that they might use Lazada Philippines in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Stop using lazada. They sell junk", "Don't use cards to pay because its takes forever for the refund. Don't ever make a mistake that will require tech support because they can't solve the simplest issue. I normally do not buy from Lazada except for items not on Shopee.", "Consider ordering by COD", "Lazada team make me ask for refund over and over again the just pass and pass and pass me", "I won't recommend ,because you hire employees with a bad attitude.".
Most users ask Lazada Philippines for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Lazada Philippines Reviews
"Request for refund for my top up from homecredit"
Nag top up po ako sa Lazada wallet from homecredit hindi po pumasok sa Lazada wallet dahil nagkamali po ako ng pag enter sa registered number ng Lazada yong...
"My payout is ON HOLD"
I am a new online seller and I missed my emails on my penalties. Then they locked my account wherein there was a delivery to one of the customers. Now I can't...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Incorrect tagging on a parcel
Preferred solution: Proper delivery of my parcel.
How to cancel my order?
I will cancel my order because i dont have some money to pay my order and i have some problem about my family.
Cause my husband dont have enough salary.
And we have four kids attending in the school.
We have to pay water and some fares for my childrens thats why i cancel my order. Cause we cant afford to pay my order. And then my husband scolded me why i have to order some tablets.And for our everyday we spend money to buy some food.
And I hope you will understand my situations.
MAY GOD BLESS YOU :)
It's easy to cancel an order if it's not shipped yet, just wondering why would you come here for complaint while it is your own fault. In the first place you shouldn't have ordered anything if you can't pay for it.
Replying to
Makati, National Capital Region
LEX PH should be removed as your logistics partner
Hi, Ladaza, I've ordered a lot of things from your store. So far, all of our transactions are okay and smooth, until LEX Ph became your logistics partner.
Not only that you charge amount for their delivery service but this Lex PH is poor at handling your customers. To remind you, online stores exist for the purpose of eliminating hassles for shoppers and atleast ease their burdens, but here you are, with your new logistics partner, aggravating our problems as consumers.
I've been waiting for my order for 2 weeks past the estimated date of delivery. I have also reported this matter to your customer service twice, but to no avail.
I never failed on tracking my order, but was amazed that for 5 days, there has been no progress at all.
Hopefully, you'll consider removing LEX PH or atleast remind them of their job. This may affect your entire business, if more and more customers will experience this poor delivery service of LEX PH.
Preferred solution: Deliver product or service ordered
lex damaged my order which took me almost a month in finding a seller overseas that can provide me the size and functionalities i need..waited for 10 days for my parcel to arrive only to be told that it was damaged and will not be delivered..the item was to be used for our interior design project..we’ve scheduled an installer on the day it was supposed to be delivered...also now we can’t proceed with the next phase of the project since we need to measure the remaining space of the wall first once the item was installed..imagine the stress, hassle, inconvenience, and lost time this has caused!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund issue processing is too long
Preferred solution: Full refund
Hi, Ryan C Uoo. We understand your disappointments, and we appreciate that you reached out to us.
Due to this website's hidden information, such as the associated order number and other personal details, we highly suggest that you direct message us on our social media platforms, since we won't be able to pull up your details. For more questions and updates, you may reach us via our Contact Us page at http://***/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Something wrong with Lazada Wallet LAZADA WALLET (ALIPAY PHILIPPINES, INC)
Tuesday afternoon, 03/01/2024, I sent money worth 15,568.30 THB with the conversion of 25,000.00 PHP to Mr. Jether Clyde Bombeo thru his Wallet mobile number account +63 9171****51.
I send this money around 12:57pm (noon time) (Thailand Time). Mr. Jether waited for a long time, and when he track again, at around 11:51pm (almost midnight) someone claim. Please we need the money for his wedding.
We trusted western union and Lazada Wallet. but I am so devastated of what had happen.
Please help us to recover our money.
Tracking number (MTCN): 768 - 762 - ****
Transfer ID : 240028****624175
You can reach me at libunaoricky368@***.com, rlibunao@***.ac.th or +669******** (thailand)
Sincerely yours,
Mr. Ricky Libunao
- Easy payment methods
- Hackers
Preferred solution: Full refund
It was reflected that it reach to the recipient account, but the recipient did not get the money. Someone got the money.
When he tried to claim it, it said, it was already claimed. Now questions are (1) What time did Lazada Alipay send the money to the recipient account? Remember the transaction is 1PM Thailand time and it is on the range on banking hours. The recipient always checked from 1PM to 5PM, but it did not came to his account.
Then when he tried to checked again before it hits midnight, it says, it was already claimed. who claimed? (2) What time did the culprit withdraw the money? (3) What number did he used?
(3) What is the name registered on the number that the culprit used? (4) Where did he claimed the money? As they said, transferring money is real-time. Why my friend waited so long and it turns out someone claim the money?
Can you answer me with proofs.
I need to know. I have the right to know.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Frustrated for the product I ordered
DI ordered a dining set but I received the table with missing legs. When I try to return they declined it because I am missing a video opening it?
They havent even ask for more information they just declined and I wont be able to contact them their phone number is not working and no one answers on emails. They dont care about their customers terrible experience with them. Now what should I do with the glass table without legs?
I paid 7000 pesos for this! So disappointed!
- Easy payment methods
- No customer service at all
Preferred solution: Full refund
User's recommendation: Do not use Lazada for buying things it will happen to you one day.
Hi Roschelle A, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fake product receipt
- Big range of products
- Deals on delivery
- Scammer sellers are not punished
- Fake food products are dangerous
- Not reliable sellers can sent dirt instead of products you pay
Preferred solution: Full refund
User's recommendation: Do not recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My card is been declined
Preferred solution: I need a respond to solve this issue.
Hi Majury B, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know your any previous order number for us to check and assist you further with your concern?
For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
About a merchant
Dear Lazada Ph.,
Is somebody can help me with a merchant I talked with at Lazada if they are legit or not? I was looking for a hospital bed for my paralyzed mother and I found one that I liked but I wasn't sure if they could deliver to the place of my mother I chatted in the chat box of a store where the bed I found.
So, the store reply me and told me to direct message to their store page on Facebook. I did message and we chatted back and forth and gave me the name of the person who was in charge the delivering the product. I paid everything they asked and I am waiting for the tracking number after waiting 2 hours and still no tracking number yet. I tried to call but not reply or answer me.
Can you help me with their store at yours? company if they are legit or not?
name of the store is Lazanga Stores. Please help ,Ellen
- Many good stuff
- Many merchant scammers
Preferred solution: Assurance of customers that your merchant is legit.
Hi Ellen S Cgj, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Defective item
Company fixed the issue and I have been provided with full refund. Full refund, Lazada OK, serious.
- Lazada so bad
Preferred solution: Full refund
User's recommendation: Flee this very dishonest seller COOL GADGET STORE
Hi MFI F, we're sorry to hear that. Please be advised that you may return the item to us within 7 days (counting starts once order status is Delivered).
Pack the item with the complete package, together with the sales invoice, inclusive accessories and attach return label. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Central, Central And Western District
My payout is ON HOLD
Hi, Guest-572****, we understand your disappointments and we appreciate that you reached out to us. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ordered stuff not yet delivered
No response from Lazada or updated what is happening with the order. Customer service never bother resolving the issue.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t pay in advance just have it COD
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I didn't receive an item but i paid it
I recently placed an order for five items through Lazada Choice, but I only received four items upon delivery. Despite this, I was still charged for all five items.
It seems like you're treating our money as if it's just lying around for you to pick up. It's frustrating that there was no update regarding whether I would be refunded for the missing item, especially since it was already canceled.
I paid 321 for it, and that's not an amount you can just find lying around. It's disappointing that your service lacks proper communication and seems to make it difficult for customers to get their refunds processed.
Order ID: 781864****97012
Tracking No.: RH004216****
- Affordable
- Refund policy
User's recommendation: please be responsive for this kind of action
Hi, Francheska A Xgx. We understand your disappointments, and we appreciate that you reached out to us.
Due to this website's hidden information, such as the associated order number and other personal details, we highly suggest that you direct message us on our social media platforms, since we won't be able to pull up your details. For more questions and updates, you may reach us via our Contact Us page at http://***/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Auctions and Marketplaces Expert Talks
How to Save Money and Shop Wisely
How to shop online wisely and save money? Trae Bodge, a smart shopping expert, shares tips on how to find the best rebates and deals, avoid shopping scams, and make informed purchases that are worth your money.
Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Pissed off customer
Hi RJayfferson B, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NON EXISTENCE CUSTOMER SERVICE!!! NO LIVE AGENT!
- Online
- No live customer service chat with ai only
Preferred solution: Deliver product or service ordered
User's recommendation: GO TO THE MALL, SKIP THE HASSLE OF WAITING GAME :(
Hi, Eleonor Ahw. We understand your disappointments and we are sorry for what you've experienced.
No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/ may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!
Can't connect to customer service
- Easy to order
- Information not safe
Preferred solution: Full refund
Hi, charry joy d. We understand your disappointments, and we appreciate that you reached out to us.
Due to this website's hidden information, such as the associated order number and other personal details, we highly suggest that you direct message us on our social media platforms, since we won't be able to pull up your details. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Brands Related to Lazada Philippines
Aliexpress
“Order number 817162****553072 We paid $450.92 for tablets purchased from in July. When we received it at...“
Lazada Malaysia
“clicked cancel 5 min after i placed order. requested seller to help to cancel it. seller read msg but...“
MoneyGram
“Me new user but my experience gd my give my family account number name and bank routing number but why...“
Cainiao Network
“NUMERO DO PEDIDO 818431****682526 NUMERO DE RASTREIO CANI11730****TX, BOM DIA MEU PEDIDO ESTA PRESO A 14...“
Companies Similar to Lazada Philippines
Shopee Philippines
“I bought a NEW /Factory Unlocked Pixel 7 cell phone from a seller on Shopee going by isahlayug07. The...“
Uber
“In more detail , I am a uber eats delivery driver. Therefore when I arrive at a location to pick up a...“
Shopee Singapore
“Ordered product on 11/1 and promised delivery by 16/1. Called and emailed on 17/1 at 9.20am. Promised...“
Amazon India
“Dear Amazon Customer Service and Escalation Team, I am writing to urgently escalate an issue I have been...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi EricoNinon D, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!