Lazada Philippines
Reviews and Complaints
DELAYED ORDER
- Dislike
- Delivery failure
- Bad support
I need to contact the courier.
Failed delivered?
Preferred solution: Let the company propose a solution
My order was stocked on San Pedro Sortation Center for more than 2 weeks
Please do a follow-up on my order # 294914****32646 and the Tracking # is SO009648****. It is a calculator that I really need for my Board Exam.
It's been over 2 weeks on the Sortation Center at San Pedro Laguna and the last day of the estimated delivery date was today (June 23, 2020), but according to the Lazada app it is still on the Sortation Center on San Pedro Laguna. I already went to your Delivery Adjustment Checker link to check it but there is no adjusted date for my order.
PLEASE DO A FOLLOW-UP!! Thanks
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUninstall lazada app.. not useless anymore
Preferred solution: Deliver product or service ordered
Pick up plan
I have concern about my lazada wallet refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease avoid Entrego
I ordered a digital keyboard from lazada's 12.12 and paid it through debit card and the seller entrusted Entrego as the courier. If you look at the first screenshot, my package first arrived and departed the logistics facility on Dec 13.
Then, I haven't received any updates anymore. I contacted lazada's customer service center on Dec 18 (last day of delivery), then the status changed again to arrived and departed from the logistics facility. Like, really? What's the deal with?
Where is my order exactly. Now, entrego replied to my query through twitter that my package is now out for delivery, it's also the status of the package in their tracking Page, but it's been two days and I haven't received any text or confirmation that I will be receiving my parcel.
I would understand if it will be late for 2 or 3 days, just tell me that it will be late, the reason that it will be late and where it is exactly. Seems like peace of mind of the customer is not a priority for them.
- Affordable prices - plenty of choices
- Delivery partner selection
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order #300233****81333 is not shipped until now
- Stable platform
- Returning the item is burden of buyer even if seller fault
- Lots of fake chinese sellers and lazada is doing nothing
- Consumer protection sucks
Preferred solution: Full refund
User's recommendation: always do COD or avoid Lazada
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder almost a month overdue still being "shipped".
- Liked it before
- Took a long time to get this resolved
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bacolod City, Western VisayasFollowup my order
LEX PH didnt deliver my parcel.. the delivery guy didnt text or call me..
please deliver it coz its already paid.. tracking # SO010270****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed order
- Delivery delay
- Insincere commitments of customer care agents
Preferred solution: Deliver product or service ordered
Worst Customer Service ( Rude )
- On line shopping is very convenient
- Cod
- Sabaw na agents
- Walang kwentang customer service
Preferred solution: Let the company propose a solution
I buy a lot to.lazada they all good quilty.
- Good quality
- Items were in general good and also fast delivery
- Trying to chat with anyone was impossible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Baguio City, CordilleraRefund money
User's recommendation: Choose sellers with good moral
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