Lazada Philippines
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWag kayo mag bayad online dito, dapat COD lang
- Poor delivery services on some of their delivery partner
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDont trust lazada they sell a fake merchandize
Preferred solution: change the item with the original order or full refund
Query about my failed item delivery
My item always failed to deliver
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerPlease be guide
- Quick delivery
- You cannot chat a live representative
Preferred solution: Deliver product or service ordered
Worried
Always track your orders
Item not delivered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAlways complain if you’re right
- To deliver my parcel
- Convenience of online shopping
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund/ double payment
We already paid prior delivery but delivery guy still asked for payment. Receiver still paid not knowing that goods are already paid. We were only informed by receiver after.
Preferred solution: Full refund
Error in address
- First order was great
- Chat support dont know what they are doing
Preferred solution: Let the company propose a solution
Ximex delivery express
I placed my order on june 22 with order #203059****52220 which was shipped daw by Ximex delivery express on june 25, until now I didnt receive my package, I checked the tracking # on xde website it shows on processs, on process since june 25 until now no progress, bakit kinukuha p rin ng lazada ang ximex n wala nmn pl itong kwenta n courier, marami n akong nabasa mga kapalpakan ng ximex, sa ngayon di ko n kailangan itong order nato, Lazada paki cancel na lang, di ko rin alam kung matatanggap ko pa to, na check ko nga pala tracking ng xde ximex na delivered na yung item ko, lazada paki verify lang
Don't be to kind because they won't give you update
Preferred solution: Full refund
Can't contact customer service
User's recommendation: more landline
Complaint
- No good for this time
- Abysmal customer service
- Customer service people have zero authority
User's recommendation: No co
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Hi Ryland, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
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