John L Exv

The item that I ordered has disappeared from the store.

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Lazada Philippines - The item that I ordered has disappeared from the store.
I ordered the Pocophone f1 on April 22 from a apparently new store where they were selling it for 10,949 php. It should be delivered from April 24 to May 02. I checked their store but they removed all of their products. I tried contacting them via chat but till now still no reply. My concern now is that maybe I've been scammed. Here's my order number: 228284****94210
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Reason of review:
Order processing issue
1 comment
Ranyah Cap

Hi, TidyKomodoDragon. Upon checking, your order has been cancelled due to item is now out of stock.

We are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won’t tolerate any untoward incidents to happen again.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Hajie B
map-marker Ormoc City, Eastern Visayas

Until i did not receive an email regarding to my Remittance Code

Its Been 5 days Until Now I'm still Waiting an email From Lazada Regarding of My Remittance Code To get my Refund from LBC

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Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Ranyah Cap

Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us.

For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Guest
reply icon Replying to comment of Ranyah Cap

This is the order # 994000****1675

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Robert D Ils

Scammer

Lazada Philippines - Scammer
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I ordered a sofa bed for my mother in law on April 15 2019 and waited. Until today they will give me a status that my parcel has been returned to the supplier in China? They can afford to return a big sofa bed to China but they can not accomodate to deliver it here in Manila, besides the package was already here in Manila and waiting to be picked up. The thing is I got this sofa bed for a very cheap price so I grab the opportunity to order it and give it as a gift for my in law. Now they are canceling it because they can not deliver the package that has a status of waiting to be picked up by their delivery service but they can afford to spend to return the package back to China. Oh come on LAZADA you better have a very good reason why as I will not stop until you get it deliver back here. Heres my number 0999717****
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Reason of review:
Order processing issue
2 comments
Ranyah Cap

Hi ForthrightFalcon, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

James k Gtl

I bet my life it was cancelled because it was fake. It wasn't a sofa bed, at best it was a sofa bed COVER..

just a sheet, I've seen that trick done before on lazada just the other day when i was looking for a sofa, sellers making it look like they are selling a sofa but in small writing hide the fact it's only the cover. No where in the world can you buy a sofa bed for that price. And the cost of delivery from china would be at least 10 times the price of that "sofa bed".

Can you still see that same sofa bed or the seller on lazada? I wouldn't be surprised if lazada have banned them.

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Jethro B

Failed Delivery

Hello. The courier told my sister that he’ll text me when he’ll be back for delivery on the same day.

I’m home right now and still no text. My package has been marked failed to deliver. Can you please tell the Adriatico Hub to resend the package?

The order number is 246195****62250. Thank you and God bless.

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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Ranyah Cap

Hi FoamyAppenzellerDog755, we understand your concern as a customer and disappointments on this matter. Upon checking on our end, your order was already returned to seller and subject for cancellation due to failed delivery as attempts made have been unsuccessful or an issue has been detected.

In line with this, we advise to re-order an item and we are looking forward that you will received it in no time. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Phoebe A

My item was marked "delivery failed"

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Lazada Philippines - My item was marked delivery failed
Hindi ko alam kung nag attempt ba talaga silang ideliver ung item ko. Hindi man lang sila nagtetext o tumatawag para malaman kung nasaan ung magrereceive ng item. Nakakainis pa asang asa ka na sa item ko halos 2weeks mong hinintay dahil galing pa un ng china tapos ganito lng mangyayari.
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Reason of review:
Order processing issue
Sherl Nxk
map-marker Roxas, Palawan

Hacked debit card

Na kuhanan ako.ng 500 at apat na 990. Paki cancel sana ung mga items. Ang hirap.tawagan ng hotline nyo.
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Loss:
$5000
Reason of review:
Poor customer service
2 comments
Almond Lxj

Wala akong order no. Kc hindi nmn ako ang umorder Ref no 184264**** 544.00 Ref no184264**** 990.00 Ref no 184264**** 990.00 Ref no.

184264**** 990.00 Ref no. 184264****

Ranyah Cap

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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Anonymous

My order was on manila lex sice May 11, but still not yet out

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Lazada Philippines - My order was on manila lex sice May 11, but still not yet out
My order was on manila lex already, but still not yet out since May 11, it’s been almost a week! and i ordered it because it says that it will arrive before the day i need it. Still not yet out. I need it tomorrow. Omg . This is the first time that I experienced this. All I ordered from lazada was early. Kung alin pa pinaka kailangan yun pa wala!
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Reason of review:
Order processing issue
2 comments
Fartun Vvm

Yung saken nasa malabon hubd daw. Pero sinisearch ko yun sa google ung malabon hub wala naman lumalabas.wala sa ayos tong lazada.dapat duon ideliver mismo sa hiningi nilang address o kaya sa mga mas malapit na cargo dun. Ngayon nagastos ko na yu ng pera pambayad , bahala kayo magsoli nyan yung inorder ko dahil wala nakong pambyad

Moses L Pdt

Ganyan din yung akin... Hangang ngayon stuck parin sa lex manila sortation...

Its been 9 days and out of the estimated delivery time... Please lazada take the action...

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Francis R Npi

Your parcel has been returned to a sender bllsht

Lazada Philippines - Your parcel has been returned to a sender bllsht
I have sent lazada an email. But I don't think it pushed through. Here is the full story on my email. Good day Lazada! I just wan't to report an incident that happen regarding to my parcel that happened on March 30, 2019. I was not around to receive my order, I'm not expecting any delivery because LEX usually text or call me before they deliver my parcel and on the day that it was delivered I did not receive any confirmation from them. I also answered a survey coming from you, that say's it has to be answered within 12 hrs, and that is to confirm my availability and reschedule the delivery of my parcel. 3 day's have past since the unsuccessful delivery and on the third day March 30, 2019, by chance the same delivery guy from LEX that deliver my unsuccessful delivered parcel delivered the parcel that my auntie order from lazada as well. I saw the guy that deliver my aunties parcel and ask him if he handles the delivery around our neighborhood and he said yes. And of course I took the chance to ask him about my item and he told me this" OO AKO PO NAG DEDELIVER, TINEXT KO PO KAYO NON SABE NIYO NASA BAHAY KAYO, PERO PAG DATING KO DITO WALA PO KAYO" and I told him "WALA PO AKO NARERECEIVE NA KAHIT ANONG CONTACT GALING SAINYO, PANO PO KAYA YUNG ITEM KO?" and he replies "SIGE PO, DAANAN KO NALANG SA BODEGA TAPOS DALHIN KO DITO" and I agreed to him. I felt relief knowing that I'll get my item. But to my surprise time already have passed, he did not come back. Also, I was shocked when I check my lazada app, the item that I has notify me that " Delivery Failed Your parcel has been returned to sender as multiple attempts to deliver your parcel was not successful Bulacan Hub " Not to mention they contacted me on Friday March 29, 2019 asking me, If I can receive it on Saturday March 30. 2019. I said yes and I also gave them a contact number and a name to receive my order just in case I was not around again. I've waited 3 days for them. I even reschedule my meeting just to wait for them. What happen? Can you help me with this? This is disappointing, I'm worried that my item is already been damaged not in good condition already. I don't want to waste money on that.
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Reason of review:
Problem with delivery
1 comment
Ranyah Cap

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Anonymous

Bad products

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Lazada Philippines - Bad products
Wanted to cancel my order but unable to do it. Picture shown is not the same as delivered as per my friend who ordered it before me..
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Reason of review:
Not as described/ advertised
1 comment
Ranyah Cap

Hi Ma'am/Sir, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Avanti Ekr

Transport service

Do you need van for transport of items to hub?

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1 comment
Ranyah Cap

Thank you for your interest in joining our growing Lazada family, SurprisedPekingese. You may click this link https://lzd.co/BeALazPartnerPH for more details to become one of the Lazada Partner today.

In an alternative way, you may directly visit our Lazada Offices: 1) 4F PTC Bldg. Dona Soledad Ave. Cor Argentina St. Betterliving Subd (2) Lazada E-Services WH4, Sta.

Maria Drive TBICAI, Bagumbayan Taguig For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Amarachi M

Problem with delivery

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They sent me an email that my item was being delivered y LEXPH at 8;04pm. Only for them to cancel it at Midnight. They said it will be returned back to the seller. I would have re-ordered but the item is no longer available. You are supposed to place a phone call when the person is not available. Please I really need my parcel the order number is 240096****02038
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Pros:
  • Variety of products and services
Cons:
  • Delivery service sometimes problematic
  • Poor customer service with steroetypic answers
  • Delivery team
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Maria, Central Visayas

What is the contact # of Lazada Guiguinto?

Lazada Philippines - What is the contact # of Lazada Guiguinto?
Lazada Philippines - What is the contact # of Lazada Guiguinto? - Image 2
Base on the lazada apps its was at Guiguinto LEX. It was near by that until now my still no deliver. I need this order today. I want your exact address, so that I will pick up my order.
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Reason of review:
Order processing issue
Anonymous

Partial delivered item

Lazada Philippines - Partial delivered item
Lazada Philippines - Partial delivered item - Image 2
Lazada Philippines - Partial delivered item - Image 3
Lazada Philippines - Partial delivered item - Image 4
Lazada Philippines - Partial delivered item - Image 5
I ordered 2 single sofa cover. Only 1package arrived and says in the receipt "item/s in pkg: 2".
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Reason of review:
Not as described/ advertised
Stewart T Qot
map-marker Cebu City, Cebu

withdrawal code did not receive

Hi i need help its almost 2 days but i did not receive the code from my registered email pls send the code my email wartsomos@***.com
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Reason of review:
Order processing issue
1 comment
Ranyah Cap

Hi FocusedPoodle915, we understand your disappointments as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern for us to check it?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Liane Emv

I want to avail installment

I want to avail your installment
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Reason of review:
Good customer service
1 comment
Ranyah Cap

Hi CrispRaccoon723, for installment without Credit or Debit card we do have BillEase, you just have to: create your installment request, fill out your application, get your credit decision and request your Lazada voucher. To know more about this easy installment method, please refer to this link: https://billease.ph/.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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