Flora A Nyn

Refund

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Hi.I would like to follow up my refund for 200689****26834Lazada texted me that they already sent the lbc remittance number to my email that was registered on my lazada account unfortunately i cant open my email due to wrong password. I am hoping that you can send my Lbc remittance number of my order 200689****26834 to my other email florangeli1393@***.com.Thankyou
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Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Ranyah Cap

Hi dear customer, we are trying to call you however, we are unable to reach you. For us to send your refund to your new email address.

You have to update your Lazada account and change the old email address to the one you are using right now and get in touch with our customer service hotline. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!

Guest
reply icon Replying to comment of Ranyah Cap

Hello, Lazada. I asked for a refund but to no avail.

You texted me that there was already an email sent to my email address. I checked it but there was no email.

After 3 days I kept checking for the email but I saw nothing. Please reply.

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James f Izj
map-marker Calamba, Laguna

Lex.ph courier modus

The courier asked for payment for the delivered item. I already paid the item online. He though i could not track him. Too bad i hope lazada could read this "Your parcel is being delivered by LEX PH driver STA DIC ICM ALLADIN LABUANAN. [Santa Rosa Hub]"
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Anonymous
map-marker Bacolod City, Negros Occidental

Service Warranty

Lazada Philippines - Service Warranty
Hi, where can i send the philips led tv with defect for repair?
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1 comment
Ranyah Cap

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Muriel G Lmw

Re waiting for lbc remittance for 323395****

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Gdpm LELEXPRESS i would just like to follow up my refund for 323395**** how is your LBC remittance? Do i need to go there to claim my refund but i havent received any notice that i can claim it already i understand that an lbc code to claim will be sent to me thru email. Unfortunately rhe email i used in my account with you cant be opened at this time due to wrong password... CAN YOU JUST PLEASE SEND THE LBC REFUND NUMBER TO MY OTHER EMAIL ADD ipanemajazz_462k@***.com... incidentally u have sent to my mobile 0906384**** a notice last march 25 that my refund was being processed and under my account it says that refund is already completed but till now no notice yet from you. KINDLY UPDATE ME UNDER MY NEW EMAIL I MENTIONED HERE OR THRU MY MOBILE NUMBER. YOURE IMMEDIATE ACTION ON THIS WILL BE HIGHLY APPRECIATED. Tnx a lot
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Reason of review:
Return, Exchange or Cancellation Policy
4 comments
Guest

Hi. I would like to follow up my refund for 200689****26834Lazada texted me that they already sent the lbc remittance number to my email that was registered on my lazada account unfortunately i cant open my email due to wrong password.

I am hoping that you can send my Lbc remittance number of my order 200689****26834 to my other email florangeli1393@***.com. Thankyou

Ranyah Cap

Hi Muriel,Thank you for accepting our call. Please check your email address for your email reference about our conversation to your concern.

If ever you'll be needing assistance in the future, don't hesitate to reach us again or contact us through this link www.lazada.com.ph/contact. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays.Best regards!

Muriel G Lmw

GOOD DAY, WHAT MOBILE NUMBER CAN I CALL TO FOLLOW UP MY REFUND FOR 323395**** THAT HAS BEEN COMPLETED THRU LBC REMITTANCE ACCORDING TO YOUR INFO UNDER MY ACCOUNT. I AM BASED IN STAROSA LAGUNA AND I DONT HAVE A LANDLINE TO CALL YOU.

PLEASE RESPOND ASAP. THANK YOU VERY MUCH.MURIEL G GATA /0906384****

Muriel G Lmw

Gdpm LELEXPRESS i would just like to follow up my refund for 323395**** how is your LBC remittance?Do i need to go there to claim my refund but i havent received any notice that i can claim it already i understand that an lbc code to claim will be sent to me thru email.Unfortunately rhe email i used in my account with you cant be opened at this time due to wrong password... CAN YOU JUST PLEASE SEND THE LBC REFUND NUMBER TO MY OTHER EMAIL ADD ipanemajazz_462k@***.com...

incidentally u have sent to my mobile 0906384**** a notice last march 25 that my refund was being processed and under my account it says that refund is already completed but till now no notice yet from you. KINDLY UPDATE ME UNDER MY NEW EMAIL I MENTIONED HERE OR THRU MY MOBILE NUMBER.YOURE IMMEDIATE ACTION ON THIS WILL BE HIGHLY APPRECIATED.Tnx a lot

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Christine r Mqg
map-marker San Jose Del Monte, Bulacan

CANCELLATION OF ORDERS

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11:11 SALE sa lazada nung bumili ako, pag check out ko laging nag eerror connection then nirefresh ko, nakapag check out ako nilagyan ko ng voucher ng GCASH1111 pero di nila binawas yun, still 900+ parin babayaran ko, pag back ko biglang nag text yung lazada sakin na norder processed na as in wtf sa sobrang lag ng app Nila nakakabadtrip lang mag shop nirerefund ko, nacancel na yung order but still di pa din nila binabalik sa gcash acc ko 0905402**** , grabe di naman nila ikayayaman yan. WORST SHOPPING EVER.
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1 comment
Guest

I ordered Xiaomi Redmi s2 last Nov 11, 2018 and selected same day delivery sa makati, Di paren nadeliver, status says "Processing" and 2 days nang ganun. It doesn't let me cancel the order. Lazada chat line is not helpful at all.

Migel t Osg
map-marker San Pedro, Laguna

Delivered in lazada app and sent email but i didn’t recieve anything

It says i recieve my order yet it wasn’t delivered today and i was shookt to see that it was delivered fix this
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Reason of review:
Order processing issue
2 comments
Chrys P

Ugh. Same issue.

Yesterday at 3:53 pm. It emailed me that my package/paracel will be delivered na. Pero maghapon ako naghintay hanggang 12am walang dumating. Nabayaran ko na yon via gcash.

Pero wala. Then pag gising ko kaninang umaga. Nicheck ko agad. Nakalagay na received na daw.

Lahat na ata natanong ko kung may nakuha silang package. Pero wala talaga.

Ranyah Cap

Hello Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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Julies F
map-marker Paniqui, Tarlac

Liar Lele express

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Lazada declared my item already delivered. But i did not received any item. And this item was paid already. The money i used was from my salary, from my hard work. Please i really need the item. And I already paid them.
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1 comment
Guest

Same problem here. Someone receive my item with whatsoever signature.

Courier doesn't even contacted me when they deliver it. I hope they makea respond about this problem immediately. The item has already been paid.

And i dont know where did the item go when they deliver it. I emailed lazada and they doesn't recognize my problem.

sarrah o
map-marker Bulihan, Cavite

Delivery

Hi, why does it shows that my product with tracking number SO001360**** is failed delivery. Nobody have contacted me up until now. Please contact me
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Reason of review:
Order processing issue
1 comment
Ranyah Cap

Hi RedundantCuttlefish, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Anonymous

Wala paring delivery sa Cargo King

Grabe naman, pati yung pagtrack ng door-to-door delivery nasira yung site. Sabi nasa warehouse na daw since Jan 3 at anong date na ngayon? Then mag-inquire ka sa CS nila, parang si CLEO lang naman nag rereply sayo kahit live chat na.
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Reason of review:
Problem with delivery
2 comments
Guest

now lang sabi out for delivery yung items ko tpos bglang sinabi delivery attempt unsuccessfull, paano nangyari yun eh wala nmn tumatwag ni nagtext wala. pinaupdate pa yung address ko kasi bka daw mali.

ano yun? tinmad mgdeliver?

Ranyah Cap

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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Felomina B
map-marker Davao, Davao Del Sur

Disappointed

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The external drive that I ordered doesn't work at all. It does not appear on my laptop that an external drive was connected.
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1 comment
Ranyah Cap

Hi WhiteRiverDolphin, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Resty S
map-marker Bislig, Surigao Del Sur

In transit for days!

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Is it even possible for a package to be in transit for days and still haven't reached the logistics facility?! Tomorrow is the last day of the delivery timeframe and my order is still processing! Please fix your system, Lazada!
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Reason of review:
Problem with delivery
1 comment
Guest

Same problem ako last day na sakin bukas wala parin {{Redacted}}

Kimberly D Oiz
map-marker Calamba, Laguna

Phone Delivery problem

It wasn't delivered yet and it was ordered last wednesday by my boyfriend in Germany. An iPhone X. And lazada hasn't contacted me yet.
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Reason of review:
Order processing issue
Anonymous

Please explain this.

Or we will file a complaint instead. #216790****00203 Maging patas naman sana kayo at magkaroon kayo ng maayos na customer service/after sale support.
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Reason of review:
Order processing issue
Rodrigo U Wcx
map-marker Natividad, Pangasinan

Ace 14' to 42' Led/Lcd/Pdp Flat panel tv wall mount wall bracket

I didnt receive my order yesterday and yet they text me my order is almost delivered
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Reason of review:
Order processing issue
john r Lex
map-marker San Jose Del Monte, Bulacan

Mini Portable Clip-on Lapel Lavalier Microphone 3.5mm Jack Mikrofon Mini Wired Mic Condenser Microfono For iPhone iPad Smartphones Computer PC Laptop Loudspeaker

I want cancel this order because so long time thank you
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Reason of review:
Order processing issue
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