Randela G

Motor battery

I placed my order last nov.2,2018 and now i tracked my my parcel it was stated that it was sent back to sender i badly need the item can i just pick up it somewhere here in zamboanga... we need it asap.
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Reason of review:
Order processing issue
1 comment
Ranyah Cap

Hi SplendidWhaleShark677, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Anonymous
map-marker Mandaluyong City, National Capital Region

Kulang na quantity

Kulang yung dineliver sakin na bag pero siningil padin ako ng delivery man for 2 qty. {{Redacted}}
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Reason of review:
Order processing issue
1 comment
Guest

Fake quantity?

Anonymous

Total price of 2 item

Lazada Philippines - Total price of 2 item
bkit po napaka laki n tota price n item n order ko.
View full review
Reason of review:
Problems with payment
2 comments
Ranyah Cap

Hi Ma'am/Sir, please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller.

If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. For more questions and updates, you may reach us via our Help Center page @ http://bit.ly/2F2n6PH.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!

Guest

"bkit po napaka laki n tota price n item n order ko." - The reason why there is an excess ~2000php is because of the Shipping Fee. Lazada Philippines - Total price of 2 item "bkit po napaka laki n tota price n item n order ko." - The reason why there is an excess ~2000php is because of the Shipping Fee.

Lazada Philippines - Total price of 2 item "bkit po napaka laki n tota price n item n order ko." - The reason why there is an excess ~2000php is because of the Shipping Fee. Lazada Philippines - Total price of 2 item

View more comments (1)
Anonymous
map-marker Makati, National Capital Region

I want to cancel my order

good day! can I cancel my order 212752****12746. The seller doesnt respond to my queries. And there's no update with regard to shipping status. I really need these items on or before Nov.29.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
JOSE E Mfm

Conflict of Billed Amount to the Delivered Amount

I ordered two items one hard disk case which amount is 195.99php and one 20kg rice dispenser with amount 380php..with shipping fee of 353php...with a total amount 928.99php When the two items delivered, first hard disk case amount sudden change to 265php...Then second delivery the rice dispenser suddenly changed to 634php...Double the billed amounts at my lazada account which i have a copy. I just let it go for those discrepancy for the reason I don't want to waste the effort of the delivery man of bringing the items. This is the reason why in this way I have to call your attention in this matter. I am a frequent client of Lazada, this is the first time that the billed amount is not matching the delivered amount..wherein the delivered amount is twice of the billed amount. Hoping for your sincere reply in this matter Thanks and Regards
View full review
Reason of review:
Pricing issue
Muriel g Hhu

Not so bad service as others thought

Thank you lazada for making an effort to call me regarding my refund, so far im kinda relieved, i'll see what will happen next as promised by your courteous personnel Rap, i hope they'll not make me wait too long for my next step to replace my refund with a voucher.. im positive anyway that they can resolve it in a shorter time, thank you and more power!
View full review
Reason of review:
Poor customer service
Oliva O
map-marker Echague, Isabeia Province

Who is to be blame?

Nakakita ako ng sling bag sa Lazada,nagustuhan ko and mura lang naman talaga.so nag oder kami ang within 2 day dumating. (Today oct.6)pero ng buksan namin ang plastic ibang item,backpack ang item.so ask ko ang nagdeliver ang sabi kami ang magsasauli sa sa LBC at sundin namin ang guidelines para sa pagreturn g item.katwiran ng nagdeliver nasa shipper ang problema...di ba sa lazada kami nag-order dapat kung may seller/shipper meron ako coordination sa idedeliver since nakanote naman ang ordered item?itinuturo ng nagdeliver ang name.ng shipper.pero ng browse ko ang shipper's name di daw cla connected sa Lazada...i didn't complain sa quality ng naorder ko kung di sa mali ang dumating,snu ba ang manloloko talaga,Lazada or Abby Shi...?ang sarap nyong ipa-tulfo.MANLOLOKO KAU
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Reason of review:
Order processing issue
3 comments
Ranyah Cap

Hi ObsequiousDragonfly. We regret to hear what happened.

For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.

For more questions and updates, you may reach us via our Help Center page @ http://bit.ly/2F2n6PH.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!

Guest

Mabuti na nga yan may bag pa dumating, sa akin pinadalhan ako ng basag na tile (stone) sa halip na cellphone. Wala pang refund, kahit sa page return pahihirapan kapa nila.

Ranyah Cap
reply icon Replying to comment of Guest-1575617

Hi June. We regret to hear what happened.

For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.

For more questions and updates, you may reach us via our Help Center page @ http://bit.ly/2F2n6PH.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!

View more comments (2)
Anonymous

Lacking Item Delivered

Lazada Philippines - Lacking Item Delivered
My delivery has just arrived and I paid the exact amount stipulated in the receipt; however, upon opening the package, one item is missing. I only received two (2) items instead of three (3).
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Reason of review:
Not as described/ advertised
1 comment
Ranyah Cap

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

MENDALANO C

Tracking number doesn't work in LBC tracking system

I tried to tracked my order in LBC but doesn't appeared in tracking number system which means tracking number was wrong
View full review
Reason of review:
Order processing issue
kyle Mzd

LAZADA SUCKS!

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Lazada Philippines - LAZADA SUCKS!
I've been register as a seller on lazada, and it take 4 week for me to be verify which my docs are already completed. I contact them trhough online chat everyday, yet all those representatives are only know how to *** but not doing thier work. I can find any complaint number in the net. then after following up everyday, my account finally verify. but theres more problem coming up. I tried to upload product and all the products have been rejected with in 10min. with same reason. and i tried to contact through online chat again, they said they will fix this with in 48 hours. after 48 hours the problem is still unsolve. I tried to contact again, but as what happened before those representatives are worst as {{Redacted}} after another 3weeks have passed and everyday of LIVE CHAT. the problem has been solved finally. BUT! THIS IS NOT THE LAST *** HAPPENS! finally i got my first order, and while iam waiting for pick up on the next day, no one came to pick up. yes, I wait for the whole day. Again LIVE CHAT another 6 days pass, still no one picks up, the orders just lie there in "READY TO SHIP" and I am also afraid that they will charge me on the late delivery which is not my fault! Although its just only 3 orders, yes its really not a thing but still without 1 there is no 2. I got a bad start how can i do next? STILL the problem is on going, the rider still did not pickup today. I just wish that they will pick up today. I am very very disappointed on LAZADA, compare to my selling experience on Shopee,which also I got a good sales that. Although Lazada is still the top ecommerce here in the PH but iam sure if they cant improve, Shopee will take place.
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Pros:
  • Nightmare
Cons:
  • Customer service is basically made to stall
  • Poor customer service with steroetypic answers
Reason of review:
Poor customer service
4 comments
Raia Iuo

Lazada still sucks as of this date August 2019. Support just say they will report the issue but you won't receive any feedback at all, it's just their way to end the chat quickly.

Their pickup system for bulky items is not updated on the end of couriers and they are not aware that you are scheduled for pickup, then they will email you that your address cannot be located so they could close your pickup request. Shopee so far doesn't have this kind of problem and everything is smooth and also cheaper.

Ranyah Cap

Hi EquableZorse, we would like to extend our apologies for the inconvenience on your end. However, on your concern, you may visit this link instead https://goo.gl/f3UyJF so our team who takes care of our partners, will surely accommodate you. Regards!

Guest
reply icon Replying to comment of Ranyah Cap

Yes finally the rider come here and picked up! But which was after 1week of follow up.

Request for follow up every single day in that week. How efficiency it is! And now another issue comes again on my account which is payment option! Iam wondering how many weeks will this issue to be solve!

And what other issues will encounters next! This is the worst selling experience i ever have

Guest
reply icon Replying to comment of Ranyah Cap

If the link does make the problem works then stools must be a kind of food

View more comments (3)
Anonymous

Stupid customer service agent

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I would like to make a follow up on the status of my returned item Mark Catoera Thank you for contacting Lazada Philippines. This is Kenny, let me help you about the status of your returned item. Let me check that for you. May I know your order number? kenny wait Mark Catoera Sure. kenny Order #34357**** the chair Mark Catoera Thank you. Let me check that for you. Is this the item: Folding Portable Travel Chair Outdoor Camping Fishing Hiking, Mark? May I know when you returned the item? kenny yes Mark Catoera May I have your return tracking number, Markj. kenny 1/19 Mark Catoera Yes Mark. May I have the return tracking number. Then I will escalated this to our warehouse team. kenny 321136****35 Mark Catoera Thank you for that, Mark. Please allow me to coordinate this to our warehouse team to know the status of your returned item. I will send you an email once I received the details from them. Will that be okay? kenny can you coordinate now as I wait so I know where it is just like others items that I returned before. its already 1/24 Mark Catoera I understand Mark. However, please allow us within 24 to 48 hours. Apologies for this Mark. Let me do my best to know the status of your returned item. kenny bwisit yan na naman kayo sa walang kwenta ninyong 24 to 48 hours a stupid agent stephanie said she will corrdinate the replacement item to ensure that it will be refunded the item was deliverupidity I a so I need to refund it again because Lazada's stU[IDITY. I AM VERY VERY TIRED OF THE 24 TO 48 HOURS LINE YU GUTYS ARE TOTAL INCOMPETENT! Mark Catoera Apologies for that, Mark. I understand, and I know how you feel. kenny WHAT YOU CAN DO IS TO CALL LBC AND ASK FOR THE STASTUS OF THE REFUND YUN LANG SIMPLE Mark Catoera Please allow me to coordinate the status of your returned item in our warehouse. kenny STOP APOLOGIZING YOU GUYS HAVE PERFECTED THE ART OF APOLOGY BUT NO ACTION TAKEN NO RESOLUTION I NEED RESOLUTION NOT APOLOGY DO IT NOW Mark Catoera Rest assured that our team are doing our best to resolve this issue, Mark. kenny DO IT NOW SO I WILL KNOW LIKE NOW Mark Catoera Please allow me some time coordinate this, and I will send you an email once I received the update from them. kenny I DO NOT BELIVE YOU STEPHANIE THE STUPID AGENT SAID THE SAME TTHING UNTIL NOW THERE IS NO COORDINATION ON THE OTHER ITEM WHICH WAS REFUNDED TWICE BUT NO EMAIL NO OTHING FROM HER I AM WORKING ON HER TERMINATION I WILL RAISE *** TO ENSURE SHE IS TERRMINATED AND I WILL DO THE SAME TO YOU COORDINATE NOW AND UPDATE ME NOW HOW DIFFICULT IS THAT UNLESS STEPHANIE IS DEAD THEN I WILL BE THANKFUL THERE IS JUSTICE Mark Catoera Please understand Mark. That we are doing our best to help you. I understand and I know how you feel right now. Please allow me to coordinate and send you an email once I received the update. I will set this on high priority. kenny HOW HWTA re you doing now. WHAT YOU CAN DO IS CALL LBC AND GIVE ME THE UPDATE NOW HOW DIFFICULT IS THAT DO I HAVE TO DO YOUR JOB! STEPHAIE SAID THE SAME THING BUT NOTHING HAPPEN I DID HER PART I RETURNED THE ITEM FOR NAOTHER REFUND BECAUSE SHE IS STUPID VERY STUPID SO I AM TELLING YOU TO COORDINATE NOW WITH LBC AND ASK THEM TELL THEM THE TRACKING NUMBNER Mark Catoera My job is to coordinate first to our warehouse team, to know the status of your returned item. We can't let LBC to just give you the money or the returned item. Because we need to verify first the result of quality check of the returned item. kenny I JUST WANT TO KNOW IT THE ITEM HAS REACHED LAZADA PREMISES NOT THE STAUS! Mark Catoera We need to verify if the item was subjected for refund or for re delivery. kenny I WANT TO KNOW IF YOU LAZADA RECEIVED THE ITEM MAHIRAP BANG INTINDIHIN YAN! Mark Catoera Yun nga po, Mark. Nasa warehouse na po, kaya po aalamin natin kung ano na ang status nang quality check. Noong January 20, 2018. Kaya po we need to coordinate the status. kenny KANINA KO PA TINATANONG HOW CAN YOU ASSURE ME THAT THE ITEM HAS BEEN RECEIVED DI BA DAPAT I WILL RECEIVE AN EMAIL FROM LAZADA? PAGANAHIN MO UTAK MO PLEASE NAKAKABOBO KA Mark Catoera We do apologize for any inconvenience caused, however, we advise you to refrain from using profane words. We are here to help you resolve your concern to the best of my ability. Makaka receive kayo nang email once may result na nang evaluation. kenny WELL I ALSO WOULD LIKE TO ADVISE YOU TO REFRAIN STAGNATING YOUR BRAIN CELLS FOR A VERY VERY SIMPLE INQUIRY IF YOU CAN'T THEN GIVE YOUR JOB TO SOMEONE ELSE NAGTRABAHO DIN AKO SA SUTHERLAND AND MY AGENTS ARE NOT AS INCOMPETENT AS YOU. Mark Catoera Okay I understand. Thank you for your feed back. kenny NO I WILL RECEIVE AN EMAIL ONCE THE ITEM HAS BEEN RECEIVED BY LAZADA ONCE THE VERIFICATION IS DONE THEN I WILL RECEIVE AN EMAIL WIL THE TRACKING NUMBER STUDY YOU RPODUCT KNOWLEDGE AGAIN! Mark Catoera I understand, Mark. kenny SEND ME AN EMAIL THAT THE IETME HAS BEEN RECEIVED LAST 1/20 PA NINYO NARECEIVE KUNG HINDI KO PA FINOLLOW UP HINDI KO PA MALALAMAN HOW STUPID IS THAT! Mark Catoera Apologies if you did not received any update from our team. Aside from this, will there be anything else that I can help you with? kenny PALAGI NALANG APOLGIES DO BETTER RATHER THAN APOLOGISING SEND ME THE EMAIL NOW BEFORE YOU GO IBA PA YUNG SUMMARY NG CONVERSATION NATIN HA I WANT A SEPARATE EMAIL STATING THAT YOU ALREADY RECEIVED THE ITEM WITH THE TRACKING NUMBER Mark Catoera Okay I understand, Mark. I will send you an email after this. kenny NO SEND IT NOW IBA PA YUNG CONVERSATION SUMMARY NATIN. PAG KAHARAP KITA NASUNTOK NA KITA SA KAHINAAN NG UTAK MO FOR BETTER UNDERSTANDING I WILL GIVE YOU A SAMPLE LETTE WAIT LANG. Dear Mark Catoera ,Your returned items from #37871**** are back safely with us! What's Next? Please expect to receive an update on the status of your returned item within 3 to 5 days. Order Details Perry Ellis 360 Green Eau de Toilette for Men 100ml₱ 1,399Qty: 1Seller: Your Fragrance Box CashOnDelivery Subtotal: ₱ 1,399Discount: ₱ 0Shipping fee: ₱ 0Total: ₱ 1,399VAT Included NotesCome visit our Help Center for the latest tips and frequently asked questions. Should you want to contact us, feel free to leave us a message here. Shop More Categories HealthBeauty Fashion Watches MobilesTablets GETS? Mark Catoera I will send the email, after this conversation. Please understand that I need to document your feed back and your inquiry then submit it to our warehouse. Then will send you an email. kenny NAKITA MO ANG SAMPLE EMAIL FROM LAZADA? ? Mark Catoera Yes nakita ko po. kenny NAINTINDIHAN MO? ? Mark Catoera Opo. Maliban dito, may maitutulong pa ba ko sayo? kenny OK SO SEND ME AN EMAIL LIKE THAT PLUS YUNG CONVERSATION NATIN GETS MO SO I WILL BE RECEIVING 2 EMAILS FROM YOU 2 SEPARATE EMAILS? Mark Catoera okay. kenny BAKA KAILANGAN PA NG 24 TO 48 HRS PROCESSING TIME BEFORE MO MASEND YUNG ISA DYAN? Mark Catoera HIndi po. Is there anything else that I can help you with? kenny GO SEND THOSE EMAILS NOW. Mark Catoera I will be able to send it after our conversation. Because I will document this. kenny SANA LANG TAMA ANG GAGAWIN MO KENNY. SEND ME THE TICKET NUMBER FOR THIS AS WELL. Mark Catoera Okay. Is there anything else? kenny DO IT NOW! Mark Catoera I will now need to disconnect this chat to coordinate this ticket to our warehouse. And send you an email. kenny EMAILS NOT EMAIL. Mark Catoera For your reference, you may visit our Help Center through this link: lazada.com.ph/helpcenter/. Okay. I will send you two emails. Is there anything else, Mark? Are we still connected? kenny I WILL WAIT FOR THE STATUS WHEEN I CAN GET THE REFUND WITHIN 23 HRS Mark Catoera I understand Mark. Please feel free to contact us again should you need anything else. Thank you for contacting Lazada Philippines Live Chat. Have a great day! kenny Thank you for contacting us. Chat session disconnected. With all the detailed conversation we had this is the email I received. Dear Mark, Good Day! Good day! We're glad to know that you already received your replacement order under the order number 31729****. hope you enjoy using the product and we're hoping to assist you in your next transaction with us and we will be happy to fulfill your shopping needs. For more information about Lazada Philippines, please refer to our Help Center page at http://www.lazada.com.ph/helpcenter/. You may also get in touch with us through our Chat Support at www.lazada.com.ph/contact/. Best regards, Ariel | Customer Service | Lazada.com.ph ref:_00D7Fxllz._5007FBHNZy:ref. Click here to Reply or Forward How stupid is this! I would like you Lazada to terminate this agent Kenny. Very incompetent.
View full review
Loss:
$300
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

A total nerve wracking experience

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Your service is really disappointing. We have orders (37234****) placed on the 26th of November, Sunday. As per your first email the estimated dates of arrival would be between 01 Dec - 05 Dec, 2017 for the first shipment and between 08 Dec - 14 Dec, 2017 for the second shipment. After this email we did not receive any update. We also did not receive any LBC tracking number. We have provided the contact number of the recipient so he could be updated about the status of the orders but he never received any sms or notification until now,16th of December. It was fine. The 5th of December came and nothing was delivered. We decided to check the status using your tracking tool. The latest delivery date for the first shipment was changed to the 7th of December. So we waited until the 7th came and nothing again. We decided to contact you through your live chat in order to know the detailed status. We spoke with Angelito and asked for the LBC tracking number because it was never provided to us since the orders has been placed. We were informed that the orders have already arrived at Caticlan and Boracay Talipapa LBC centers. We had someone who tried many times to be in touch with LBC but no one picked up the phone. So on the 8th we contacted you again and spoken to Marie Jaicar. We were informed that the dates has been changed again between 8th to 13th of December. Yet the estimated date of arrival provided by your tracking tool was still on the 7th. Not updated. On the 10th we contacted you for the third time and spoken to Japhet Constancio but somehow we did not feel nor see any action that has been made. We waited until the 13th which is supposedly the latest of the latest date of arrival. Contacted you again and spoken to Alexis. It is already the 14th which is the latest date of arrival of the second shipment but nothing was delivered. Alexis sent us an email saying it would be delivered before or on the 16th. We sent someone to Caticlan LBC center to check what is going on with the package and why is it not delivered still. The answer, the orders are in their warehouse and they do not deliver to Buruanga(the recipient's address). Don't you know about this? Don't you know that they don't deliver to Buruanga? Made us wonder if all of your four representatives that we have spoken to have really taken actions regarding our concerns and have coordinated with LBC. Pretty obvious that the did not. Because if they did why aren't we informed about this? Why do they just keep on changing the dates and had as wait for ages instead of just telling us it can't be delivered, that we need to pick our orders? You should provide us all the needed informations regarding our orders. It should not be our part to stress out and keep on contacting you to know what is going on. We even asked your representative Angelito if our orders will still be delivered to the given address and the answer was yes. Receiving this information is total devastation. If we would have known that the orders won't be delivered we could have had someone pick them up right after it arrived in LBC center. We waited for more than a week and gave our kind understanding regarding this matter and expected that it will be finally delivered today but nothing. Is this the kind of costumer service that you want to provide? We are paying right. So of course to end all these nerve wracking situation we had it picked up. In the end you just fooled us and made us stupid for trusting you! Lastly, until today you did not update the date of delivery on your order's status tracking tool.
View full review
Reason of review:
Problem with delivery
2 comments
Ranyah Cap

Hi Walter, thank you taking our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Ranyah Cap

Hi Sir/Madam, we understand your disappointments and we appreciate that you reached out to us. We are trying to call you several times but your line's unattended.

For us to settle this matter the soonest, may we know your vest call back time? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

View more comments (1)
Rosalinda G Ldz
map-marker Lipa, Batangas

Writing a vulgar words to my receipts.

Please be informed that, such vulgar words has written in my receipts. Saying "TANGINA MO BOBO KA & *** KA. This is unacceptable. You better change your delivery man, if he writes this to all packages of customers. Hope I'll get a reply from the management. Thank you.
View full review
Reason of review:
Poor customer service
1 comment
Ranyah Cap

Hi Ma'am/Sir. We regret to hear what happened.

For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.

For more questions and updates, you may reach us via our Help Center page @ http://bit.ly/2F2n6PH.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!

Ken Rfy
map-marker Taguig, Manila

Error in credit card payment and lazada suggests not to use credit card for purchase anymore

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Instead of fixing the issue of why the credit card payment is not working for me, they ignored my issue and suggested to use other payment method instead. I have verified that my credit card is working fine for other transactions which means only the website is having issue with it and they don't know why and don't bother to fix it.

Customer service representatives keep passing me on to one another and suggesting to wait for feedback within 48 hours from lazada support in which I always get no intelligent response and issue has never been resolved.

It's been about 2 months now and they still haven't gotten back to me. I wonder how they track their 48 hours.

Lazada Support sucks!

View full review
Cons:
  • Customer service support
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

6 comments
Guest

THEY PURPOSELY DISABLED PAYPAL AND OTHER CREDIT/DEBIT CARD PAYMENTS FOR FEAR OF BEING HACKED. IN SHORT, THEIR SYSTEM PAYMENT PROTECTION IS REALLY NOT WORKING WITH REGARDS TO THEIR SECURITY IN ACCEPTING PAYMENTS...

Guest
reply icon Replying to comment of Guest-1712708

I’ve recently used my Visa with no issue

Guest

LAZADA suck. credit card does not work and they remove Paypal.

Guest

It is correct, also my valid credit cards are accepted "by risk evaluation...). But both of my cards VISA and Master are valid and ok. Although a payment with my PayPal account was not accepted.

Ranyah Cap

Hi Sir/Madam,We apologize for the inconvenience that may have caused you.We may we know your case number that was sent by our customer service representative to your email for us to check the status of your concern. You may also try to contact with your issuing bank for further assistance.

For further assistance, you may click this link http://bit.ly/2xAl213. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays.Best regards,

Guest
reply icon Replying to comment of Ranyah Cap

Ticket Number: 1152****I already tried live chat several times and live phone call. They just refer to Lazada support and asks to wait 48 hours for response, which until now, hasn't been resolved nor gotten a response.

It's completely ignored. Very poor service.

View more comments (5)
Anonymous
map-marker Makati, National Capital Region

Order cancellation

It was too long, almost 2 weeks without response to order follow up.The seller response "out of stocks" after so long..
View full review
Reason of review:
Order processing issue
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