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I ordered an item from Lazada and chose express delivery so that I can immediately receive my item since I will be gone for the next days, the courier texted me at 9:48PM that my order will be delivered on that day, seriously, i waited until 11:59pm and got a text that...
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Company wrote 0 private or public responses to the review from Dec 15.
RepulsiveOtter742
RepulsiveOtter742

order # 215864345840211 the reason why i chose the express delivery is because i am obly available on the next day while i will not be home on the next days due to my work sch...

LazadaPH
LazadaPH

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number? For ...

#1425038
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I am still waiting for my order to arrive. Suppose to arrive on 12 December but nothing came until now.... nobody to communicate except a ROBOT . Hello Lazada, how could you claim to be the leading shop online when you dont even communicate properly to your...
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Company wrote 0 private or public responses to the review from Dec 15.
LazadaPH
LazadaPH

Hi GuardedHoneyBee105. We do apologize about what happened. Please be advised that we have 1-7 days delivery within Metro Manila and 5-12 days delivery time lead for orders ou...

1.0
#1424962
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I ordered something online as a gift for a family's housewarming so naturally since it is a gift i already paid for it as well as shipping. Now few days after i received a notification that is was cancelled due to non stock and was tagged "refunded". Funny that after...
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Company wrote 0 private or public responses to the review from Dec 15.
LazadaPH
LazadaPH

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number? For ...

1.0
#1424959
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Lazada Philippines - Dishonest delivery man
Our order came and delivered to us yesterday without notice. It was 19:15 in the evening when someone knocking in our door claiming it was from Lazada. I checked the item to see if it is working before I paid it. Upon paying, I accidentally handed over my whole money...
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Company wrote 0 private or public responses to the review from Dec 15.
LazadaPH
LazadaPH

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number? For ...

3.0
#1424928
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SO I ORDERED THIS "Microsoft office 2019 Pro Plus - Full Install and activation product key" FROM SOFTWARE, DURING 12-12 SALE USING MY DEBIT CARD. THIS IS AN EMAIL DELIVERY OF AN ACTIVATION KEY AFTER 24 HOURS OF PAYMENT..SO I RECEIVED AN EMAIL FROM LAZADA THAT MY ORDER...
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Company wrote 0 public responses to the review from Dec 15.
LazadaPH
LazadaPH

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number? For ...

#1424499
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Lazada Philippines - Cable bite i’m very disappointed

Lazada Philippines - Cable bite i’m very disappointed
Lazada Philippines - Cable bite i’m very disappointed
I ordered cable bite because in the pics its very cute and assorted but when i received it 3 characters only and not very cute. We’re very disappointed with this.
Company wrote 0 private or public responses to the review from Dec 15.
#1424469
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Lazada Philippines - Delivery

Lazada Philippines - Delivery
Lazada Philippines - Delivery
Nag order ako nung dec 12 until now wala pa! Mali daw address, contact etc pero tama naman nilagay ko!
Company wrote 0 private or public responses to the review from Dec 15.
1.0
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
#1424466
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Lazada Philippines - Undelivered Item

I ordered 2 items during their last day of 12.12 event. I have ordered items before the said event which are all COD. I received those items with no hassle. But this time, I paid for the said 2 remaining items thru credit card but I did not receive the first item. Tagged as delivered with a fake signature at 11pm? No calls from the delivery person which I usually receive from them before arriving. I already spoke to a Live Chat representative and he told me that a designated team will call me within 24-48 hours. I don't know if when will I receive my item. Hopefully Lazada will take a prompt action regarding this matter.
Company wrote 0 private or public responses to the review from Dec 15.
#1424412
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Lazada Philippines - RUDE DELIVERER

the deliverer was very rude. he wrongly delivered the item to our shop and not on the address I gave. our worker there did not have enough money to pay for the said package and told him to return later or tomorrow. he shouted that he wouldnt come back and would return the package back to manila. I need that package badly. AA0002965750 order number. this happened yesterday.
Company wrote 0 private or public responses to the review from Dec 15.
1.0
Details
Customer service
Product or Service Quality
Website
#1424387
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Lazada Philippines - Did not received the item

Lazada Philippines - Did not received the item
Lazada Philippines - Did not received the item
Hi Lazada. My order has a status delivered but the item was not received by me or my relatives/ neighbor. The signature appear it isn't from us. Please retrived my order, this is my gift for myself, the item has high cost for me. I'm not used to buy with this kind of expensive item.
Company wrote 0 private or public responses to the review from Dec 14.
1.0
Details
Customer service
Delivery Service
#1424318
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