JeffrieIsrael S

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| map-marker Cagayan De Oro, Misamis Oriental

No update with my orders!!!

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Lazada Philippines - No update with my orders!!!
I ordered in LAZADA ph app last February 3, 2024 and paid it thru GCASH. But my order is still not visible in My Order tab inside their app.
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1 comment
lazadaph

Hi JeffrieIsrael S, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

SOPHIAKRISTINE D

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Scammed and asking for a refund

Lazada Philippines - Scammed and asking for a refund
someone scammed me yesterday and it was stated that it was a LAZADA PH. It says that I paid for a online payment but its impossible because i dont have a lazada app. and now i am asking for a refund of my 900 pesos. please i beg you that money is for my grandmother's medicine.
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Loss:
$53

Preferred solution: Full refund

1 comment
lazadaph

Hi SOPHIAKRISTINE D, we do understand your concern. We highly advised to change your password.

Since it was via Gcash, we suggest contacting Gcash regarding this. We would also like to remind you that we have disclaimers in Lazada App and website that doesn't allow payment transactions outside Lazada. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/ .

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

jerico t Ypw

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Not able to cancel the order

Lazada Philippines - Not able to cancel the order
Original review Feb 27, 2024
I always experience this from seller of the lazada. my order stays in the to ship status even the seller not really ship my order and for some reasons the seller are not also able to cancel my order. please cancel my order lazada
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Loss:
$558
Pros:
  • Convinient
Cons:
  • Some seller is not responsive to chat

Preferred solution: Full refund

User's recommendation: chat the seller first before CO

1 comment
lazadaph

Hi jerico t Ypw, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Felix C Vkm

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Unnecessary payment from my gcash

Lazada Philippines - Unnecessary payment from my gcash
I got unnecessary online payment from lazada through my gcash account i didn't make any transactions
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Loss:
$4580

Preferred solution: Full refund

1 comment
lazadaph

Hi Felix C Vkm, we do understand your concern. We highly advised to change your password.

Since it was via Gcash, we suggest contacting Gcash regarding this. We would also like to remind you that we have disclaimers in Lazada App and website that doesn't allow payment transactions outside Lazada. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Geraldine N Cju

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Cancelation/refund

Lazada Philippines - Cancelation/refund
Hello, almost 1 month na kase ung cancel ko na parcel bayad po sya sa bdo ang tagal ma refund sana magwan ng paraan
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Loss:
$2
Pros:
  • Hindi agad narerefund
Cons:
  • Mabilis ang deliver

Preferred solution: Full refund

1 comment
lazadaph

Hi Geraldine N Cju, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Minette Portia M

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Verified Reviewer

I have a complain for the seller.

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Original review Mar 08, 2024
This number that i am giving is one of your employees who is very disrespectful. Calling your customers "BOBO. Giving you Company's integrity a bad name. The call was recorded. And said to be sent to NTC. You can check if you want. I want her to be fired... Here's the number of the caller just this noon...0975721****
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Pros:
  • Products are ok
Cons:
  • Employees bad attitude

Preferred solution: Immediate action

User's recommendation: I won't recommend ,because you hire employees with a bad attitude.

1 comment
lazadaph

Hi, Minette Portia M. We understand your disappointments and we are sorry for what you've experienced.

No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/ .

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Roland D Mci

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Verified Buyer

I want to talk to a customer help rep

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Lazada Philippines - I want to talk to a customer help rep
Lazada Philippines - I want to talk to a customer help rep - Image 2
I cant access my orders on their website to cancel the order. I cant find my order in their website. So I want To customer service.
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Preferred solution: I want access my order so I can cancel it

User's recommendation: Don’t make a mistake of ordering by mistake because it’s not easy to cancel

1 comment
lazadaph

Hi Sir Roland D Mci, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://***/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Chorayne M

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Verified Reviewer

Request for refund for my top up from homecredit

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Nag top up po ako sa Lazada wallet from homecredit hindi po pumasok sa Lazada wallet dahil nagkamali po ako ng pag enter sa registered number ng Lazada yong isa ko pong number na enter kung numero kaya siguro hindi pumasok yong top up ko po.
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Preferred solution: Full refund

Lawrencepaulo C

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| map-marker Calamba, Province Of Laguna

Refund of my order

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Lazada Philippines - Refund of my order
Lazada Philippines - Refund of my order - Image 2
The order status is cancelled but still i received my order and the item is different the shop that i ordered is gone can you help refund it Store : VLOST SMOKE PH Tracking number : MP0660**** Order Number : 0494054****
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1 comment
lazadaph

Hi, Sir. Lawrencepaulo C., may we verify?

Upon checking, you have two orders with the same item in different stores. The status of this order number 712981****69589 from VLOST SMOKE PH is cancelled. However, this order number 712906****69589 from Dispomnl was successfully delivered. You may also check on your Lazada app the status of the items that you cancelled and the items that were successfully delivered.

For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Deano Uaf

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Verified Reviewer

Need support

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incorrect number incomplete info no Cellphone number, this is regarding on my Lazpaylater option, I got once over due to may lazpaylater but I settled it immediately, then you got me restricted to use The oprion for more than a month, from January 21 to February 27, you also put a note for restricted until February 27th and now its the 1st of March and may Lazpay later is still restricted!? so you have a bad customer service and at the same time not reliable and not true to words, I waited long enough!!!
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Pros:
  • I love the voucher system
Cons:
  • App has no live customer service representative

Preferred solution: Gain may Access to Lazpay Later and Have an increase to may credit limit, you cause me a huge unconvinced!!!!!

User's recommendation: use live agent on the customer chat on the Laz app, so hard to reach any support from you guys, very bad customer service,

1 comment
lazadaph

Hi Deano Uaf, we do understand your concern. We highly advised to change your password.

Since it was via Gcash, we suggest contacting Gcash regarding this. We would also like to remind you that we have disclaimers in Lazada App and website that doesn't allow payment transactions outside Lazada. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Sergey K Bss

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Verified Reviewer

The worst company in the World

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1. 18 Jan purchased with estimated date of delivery 27 Jan.

In 3 days when i saw that nothing happened i wrote to the seller to ask the reason. The seller suggested me to cancel the order. I did it but he declined it. I start always writing to Lazada CS - and nothing.

30 days passed they just keep closing my requests with resolved status without any decision. So they stole my money and Lazada keeps covering them.

2.

When i bought Xiaomi camera, the seller sent me forgery item. I wrote to Lazada and they told me that it was ok, because 3 days passed after delivery and they did care about fake item and seller fraudster.

View full review
Loss:
$5400
Cons:
  • Cover fradusters who sell forgery items and who steal money

Preferred solution: Full refund

User's recommendation: NEVER!!! NEVER!!! NEVER!!! use this company. It covers fraudsters and steals your money.

1 comment
lazadaph

Hi Sergey K Bss, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Jel R Ssl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund issue

Good day,, my concern is about the canceled order. I used my bdo credit card then i apply for installment then for some moment i change my mind i cancelled some items included in the installment.

It was written in the status that it is refunded but when my bank statement came still the item that is not included to the installment the one that i cancelled is still count in my installment. Pls i need to talk a customer service about this matter.

Many Thanks

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Pros:
  • Convenient in purchasing without going to a physical store
Cons:
  • Credit card refund issue

Preferred solution: Full refund

2 comments
Guest

Hi Jel R Ssi, We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

lazadaph

Hi Jel R Ssl, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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Abelardo M Rlo

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Still Undelivered Paid Order

Lazada Philippines - Still Undelivered Paid Order
Lazada Philippines - Still Undelivered Paid Order - Image 2

I ordered an item to Gadget Grid Electronics and paid through GCash last Jan. 23, 2024. To this date, still undelivered.

Also, am looking/contacting the seller but cannot find

View full review

Preferred solution: Deliver product or service ordered

2 comments
lazadaph

Hi Abelardo M Rlo, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

lazadaph

Hi Abelardo M Rlo, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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Felix C Vkm

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Verified Reviewer

Please sir give me my refund I didn't make any transaction from you

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I got unnecessary payment from lazada and i dont know what happen my gcash got zero balance and i got trnsaction from lazada in which i didnt do
View full review
Loss:
$4580

Preferred solution: Full refund

1 comment
lazadaph

Hi Felix C Vkm, we do understand your concern. We highly advised to change your password.

Since it was via Gcash, we suggest contacting Gcash regarding this. We would also like to remind you that we have disclaimers in Lazada App and website that doesn't allow payment transactions outside Lazada. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Sherwin T Ftb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tanza, Province Of Cavite

Winsher.st@***.com

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Good morning I just want to ask ho w can I open my lazada account it was locked it say too many attempts login but I never login no otp is coming I have lazpaylater to pay to that account I'm using my no 0949301****
View full review

User's recommendation: Hope mas secure Ang account nmn in the future

1 comment
lazadaph

Hi, Sherwin T Ftb. Thanks for letting us know about this.

In the meantime, we suggest doing the basic troubleshooting (clearing the cache and data) or updating your Lazada app instead. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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