Lazada Philippines
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cagayan De Oro, Misamis OrientalNo update with my orders!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed and asking for a refund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot able to cancel the order
- Convinient
- Some seller is not responsive to chat
Preferred solution: Full refund
User's recommendation: chat the seller first before CO
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnnecessary payment from my gcash
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelation/refund
- Hindi agad narerefund
- Mabilis ang deliver
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a complain for the seller.
- Products are ok
- Employees bad attitude
Preferred solution: Immediate action
User's recommendation: I won't recommend ,because you hire employees with a bad attitude.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI want to talk to a customer help rep
Preferred solution: I want access my order so I can cancel it
User's recommendation: Don’t make a mistake of ordering by mistake because it’s not easy to cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest for refund for my top up from homecredit
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calamba, Province Of LagunaRefund of my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed support
- I love the voucher system
- App has no live customer service representative
Preferred solution: Gain may Access to Lazpay Later and Have an increase to may credit limit, you cause me a huge unconvinced!!!!!
User's recommendation: use live agent on the customer chat on the Laz app, so hard to reach any support from you guys, very bad customer service,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst company in the World
1. 18 Jan purchased with estimated date of delivery 27 Jan.
In 3 days when i saw that nothing happened i wrote to the seller to ask the reason. The seller suggested me to cancel the order. I did it but he declined it. I start always writing to Lazada CS - and nothing.
30 days passed they just keep closing my requests with resolved status without any decision. So they stole my money and Lazada keeps covering them.
2.
When i bought Xiaomi camera, the seller sent me forgery item. I wrote to Lazada and they told me that it was ok, because 3 days passed after delivery and they did care about fake item and seller fraudster.
- Cover fradusters who sell forgery items and who steal money
Preferred solution: Full refund
User's recommendation: NEVER!!! NEVER!!! NEVER!!! use this company. It covers fraudsters and steals your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund issue
Good day,, my concern is about the canceled order. I used my bdo credit card then i apply for installment then for some moment i change my mind i cancelled some items included in the installment.
It was written in the status that it is refunded but when my bank statement came still the item that is not included to the installment the one that i cancelled is still count in my installment. Pls i need to talk a customer service about this matter.
Many Thanks
- Convenient in purchasing without going to a physical store
- Credit card refund issue
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill Undelivered Paid Order
I ordered an item to Gadget Grid Electronics and paid through GCash last Jan. 23, 2024. To this date, still undelivered.
Also, am looking/contacting the seller but cannot find
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease sir give me my refund I didn't make any transaction from you
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tanza, Province Of CaviteWinsher.st@***.com
User's recommendation: Hope mas secure Ang account nmn in the future
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Hi JeffrieIsrael S, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
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