Lazada Philippines
Reviews and Complaints
Regarding the return item
We ordered to in your shop and when the day we received we already inform that the item is damaged it's been 3 days nothing happen.. we already click the refund then drop off from LBC but LBc did not accept the item as they ask as to put a plywood bubble wrap and card board. It's really a waste of time to.us.
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Verified ReviewerRefund
Hi, it has been more than 15 banking days since my refund from a canceled ordered, but there is no amount of cash was reflected in my bank and Lazada Wallet.
I have been contacting the costumer care since, they say it will 100% refunded for 5-15 banking days.
I hope you can refund it so as early as possible or I am taking legal action for Fraud with this.
Order was placed April 18, 2021 (11:28PM(
Paid on the same time.
Preferred solution: Full refund
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Verified ReviewerMy refund was rejected
Preferred solution: Full refund
Inquire about the return
User's recommendation: *** NOOOOOOO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHindi dineliver yun order ko bike...
Nakabayad ako ng 10500 sa seller n decathlon store ph. pero di didineliver yun sta.cruz mtb ko..gusto ko mabawe yun pera ko..
Preferred solution: Full refund
User's recommendation: Wag makipagtransact sa seller ng lazada sa labas
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo widraw my money in wallet
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeller is trying to scam me
- About for cancellation
- Allan guttierez
Preferred solution: Full refund
User's recommendation: Be aware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't receive my order
I order from lazada one smartphone Xiaomi note 8 with 4 GB ram and 64 rom
With other 3 purchases
I received all but not my smartphone
I suppose to receive from 16 jun to 20 jun
But I didn't receive my smartphone
Order number 296890****02833
Track number SO009944****
I tried to have a support from lazada but nothing I need to know what happened and when I will receive my smartphone in case is lost or stolen how to get back my money.
Control also my accounts of lazada eddy.2kta@***.com
And please give one answer as soon as possible.
I also spend more of 50K in purchasing in lazada
I was always satisfied from lazada until now.
Anyway lazada have good price but when you need a support for problems
You will not recive any help
I hope all user of lazada will not have my same problems
- Good price
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bacolod City, Western VisayasI want to return damage item
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order not shipped Order #329599****47831
I ordered Samsung RS542NCAESL 19.6 cu.ft Side by Side Digital Inverter Refrigerator(1 DAY SALE) in Robinsons Appliance Inc.. I payed it through my credit card RCBC but they refunded it.
Now someone called me from Lazada saying that my item is ready to ship but the problem is my payment has been refunded due to reason that the seller failed to fulfill my order on time. Now someone named Ryan called saying he's a representative of Lazada. He's number is +639 30 2** **61. He told me that in order to process my order, I have to pay.
A customer service sent me a message in Lazada and told me the process on how to pay my order. He sent a barcode of 7/11 to process my payment. The amount that I need to pay is Php 15,499. When I already sent my payment I called him to send my receipt of purchase.
He said yes right away ma'am. I keep on waiting but I did not receive any proof of payment. He said that my order will be delivered today (November 5, 2020). I called again to update my order but he's not answering anymore.
Please do something about this. Php 15,499 is a huge amount.
Please I'm begging. I don't know if this is a scam.
Preferred solution: Full refund or deliver the product I ordered.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy parcel is delayed
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse Advertising and Fraud Transactions
I am writing with regards to my placed order through Lazada. The vendor messaged me directly via viber and instructing me to directly order from them and not through Lazada.
also payment should be paid to them (vendor) before products can be delivered:
1. Lazada order no. 370930****20067
Sold by:Marley shop
Estimated Delivery Dates: 18 Apr - 20 Apr, 2021
Brand new CERVELO S5 DISC DURA-ACE DI2 BIKE black
2. Lazada order no.
370914****20067
Sold by:UNICEF SELLER
Estimated Delivery Dates: 15 Apr - 19 Apr, 2021
Trek Fuel EX 8 Full Suspension 29er
It is LAZADAs utmost responsibility to make sure that your vendors can meet deliveries of what they advertised and made available during your buy-out process.
LAZADA and/or your vendor(s) just made FALSE ADVERTISING which is deceiving to us, the consumer.
Please make sure that the delivery pushes through as promised. Otherwise, we will file a complaint to the Department of Trade and Industry. More so, we will post this on the social media and get LAZADA CONSUMERS be aware of such SCAM.
Reporting this matter to Mr. Raffy TULFO could be our option so we can conduct discovery of our consumer rights.
I am disgusted that it has to come to this.
Sincerely,
Nico Roque
- Cod
- Products availability
- Variety of products and services
- Bad quality of the product
- Terrible customer experience
Preferred solution: Deliver product or service ordered
User's recommendation: Do not tolerate false and misleadinh advertising
Inquire about the return
User's recommendation: NEVER. THAT WILL BE THE LAST ORDER
Unable to log in
Preferred solution: I wish to order bed sheet sets
Im victim of scam
You have costumer used my credit card account,pls checked who is that costumer, im asking your help.
Preferred solution: Full refund
User's recommendation: Pls, huwang kayong manluluko .Huwagkayong mag panggap
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Hi Lenda, we understand your disappointments and we appreciate that you reached out to us. However, we need to follow the LBC protocols on returning the item since your returned item is fragile.
No worries, returning an item is free of charge. We will investigate the seller/merchant once the item will be forwarded to the warehouse and a refund will be processed once the evaluation is done. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!