Lazada Philippines
Reviews and Complaints
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Verified Reviewer | Jackson Heights, New YorkVerifying on how to order Online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost item
- Delivery service of lex tuktukan hub
Preferred solution: Full refund
About lex ph
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was scammed by a seller from your website
- Failed delivery
- You cannot chat a live representative
Preferred solution: Full refund
User's recommendation: Be aware of scammers on Lazada website
Order item
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDID NOT RECEIVE MY ORDER AND CANCELLATION IS TAKING TIME
- No escalation
- Customer representatives
- Undelivered items
Preferred solution: Full refund
Inquiry
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mission Viejo, CaliforniaItem not delivered yet!!,
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate delivery
- Effortless shopping
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Quezon City, ManilaMissing Parcel
I can't locate now my unsuccessful delivery item on my seller account with tracking no. NLPHMP000669****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My order status is delivered even though I didn't receive the package
Company fixed the issue and I have been provided with product or service ordered. The order was delivered the following day (today). I asked why the delivery was tagged as completed yesterday when I still haven't received the item and the courier said they have many deliveries yesterday and can only make 1 contact attempt and if recepient cannot respond immediately then they had to move on to the next delivery, afterwhich they will squeeze in their "completed" deliveries when their schedule isn't loaded..
The order was delivered the next day (today). I asked why the order status was tagged as completed when I still haven't received my order and the courier explained that they had many deliveries yesterday and can only make 1 contact attempt and if the recepient cannot...
The signal in my apartment is weak and calls may not go through at all times, so I actually prefer if couriers would text me as I receive text messages albeit delayed by a minute or 2. But in any case no one accepted the item so it shouldn't be flagged as delivered successfully with a suspicious signature.
See the proof yourselves. This order has already been paid by the way.
- Affordable prices - plenty of choices
- Lack of attempt to reach the recepient when delivering orders
Preferred solution: Let the company propose a solution
User's recommendation: Make sure the courier has exhausted all options and not just rely on phone calls. Text messages and physical attempt to ring the doorbell or knock on the gate/door should be part of the protocol.
Delivery Failed
Hello Lazada
Nagdeliver sa akin si Lex PH sa bahay here in Calasiao, Pangasinan
The following day 3 of my next orders were tag as delivery failed
My complaint is this, kung nahanap nila yung bahay namin last June 1, 2020, how come na on the following day ay hindi nila maideliver
Sobrang nakakadisappoint
From 2012 LAZADA na ako nagoorder pero ngaun ko lang naexperience to
I want to refund my money or resend my orders in the address that I provided below
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cebu City, CebuPurchased Order Tracking Number cannot be found
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder tracking order loss
- Action
- Lex ph poor delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use lazada anymore
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Hi, Taygan, we understand how you feel and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
You can download the Lazada App on your iOS or Android device to check the price and availability of the items you want to buy. We are following a delivery time frame. After checking out your order using the Lazada website or app, you will find there an estimated delivery date. For steps on how to place an order, just visit this link: https://lzd.co/How_To_Place.
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