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I have ordered a Bluetooth headphone. it says on the status delivered however no item was delivered. I have contacted the live chat service for a few times and same information were given. No solution and not even acknowledgement of the concern that I raised via email....
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I didn't like
  • Slow solution
#1109149
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The LEX delivery guy called me up while on the way to inform me that he had difficulty finding our place, so I gave him instructions as to how to get to our area. Several minutes later, he called again to inform me that he ended up even further from the place I...
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LazadaPH
LazadaPH

Hi, we apologized for what happened on that. Rest assured that we will informed the higher management about this to make an investigation and to avoid it for happening again. ...

Anonymous
johnmark

kailangan kuna po un order ku naun kc pag di nyo dineliver naun aalis aqu bukas

3.4
I liked
  • Most couriers are courteous
  • Quality of products
  • Prompt delivery
I didn't like
  • Rude courier for lex
#1027844
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Lazada Philippines - Oplus Android Crunch Cell Phone Review
I got a defective item form lazada and returned it same day as delivered mat. 17, 2017 but until now mar. 22, 2017 there is no resolution. I havent received a replacement yet.
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LazadaPH
LazadaPH

Hi user37333212, please be advised that we are currently processing the request for replacement. By the way, here is the replacement order number 339672978 for your reference....

2.4
I didn't like
  • Customer support
#1023879
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Lazada Philippines - Too long to Verify Order

Lazada Philippines
#1106262
I want to cancel my Order because its is too long to verify and i need that item within 2-4 days that i found a seller which i prefer within following days {{Redacted}} Order # 327164485 {{Redacted}}
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Lazada Philippines - Worst Customer Service - Order #359932498
Lazada Philippines - Worst Customer Service - Order #359932498
Lazada Philippines - Worst Customer Service - Order #359932498
I received a different exercise bike. I ordered a Soozier Stationary Bike (please see attached image) worth Php 3,688 but I received a 301 Magnetic Spinner Bike like the one we see here...
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cooper187
cooper187

Please update me with the status!!!

Anonymous
treixy

This is my first time to order in lazada, they cancelled one of my item..isa lang yung na recieved ko, sa anu mangyayari dun sa pera ko na binayad sa isang items, wala naba yu...

2.0
I liked
  • Affordable prices
  • Fast delivery
I didn't like
  • False advertising
  • Slow response
  • Poor assistance
#1020616
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Lazada Philippines - Charged Credit Card, then Canceled order on their end.
Well i've read a few of these incidents occuring in the last month on Lazada.com.ph so i thought i would post my experience. Order Confirmation 389896398 2017-03-07 17:43:50 Make a 3275.00 peso purchase on Lazada.com.ph 2017-03-07 17:43:50 I receive a email...
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Anonymous
Anonymous

I got the same concern, where Lazada never even tried to provide an answer and a resolution on a payment charged on our credit card despite the cancelled transaction without n...

adrleung
adrleung

handed over my contact phone number to Lazada, and ive suddenly been getting prank phone calls and hang ups as soon as i answer ever since. What a bunch bullies and criminals.

I liked
  • Cod orders
I didn't like
  • Poorly handles credit transaction
#1018120
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Lazada Philippines - IMPORTANT! NEED TO RETURN ITEM THAT HAS NO NAME, EVEN BRAND FROM ANY PRODUCT !!!!
Lazada Philippines - IMPORTANT! NEED TO RETURN ITEM THAT HAS NO NAME, EVEN BRAND FROM ANY PRODUCT !!!!
HOW CAN I RETURN THIS ITEM " NITRO Windshield washer" from ORDER NUMBER 339227368, IF THE STATUS OF THIS ITEM IN MY LAZADA ACCOUNT IS CANCEL. I RECEIVED AND PAID THE ORDER FOR GOOD DEED SAKE EVEN IF I ALREADY CANCEL THIS ITEM.SO DISAPPOINTING AGAIN BECAUSE THE PRODUCT...
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LazadaPH
LazadaPH

Hi, thank you for accepting our call. We are now processing your refund via store credit. We will request to expedite it within the day.

2.9
I didn't like
  • Poor return policy
  • Slow action to customers problem
  • No real assistance for the customers
#1014619
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Lazada Philippines - LAZADA's Payment Process Failure
I'm really disappointed with LAZADA's customer service and credibility.LAZADA deducted P7,190 twice from my Metrobank Debit Card. I ordered the item Xiaomi Redmi 4 for my husband which is worth P7,190 from LAZADA and they cancelled my first transaction with the order...
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LazadaPH
LazadaPH

Hi, please be advised that we are trying to call you several times. However, the contact number on our file keep on ringing. Regarding this concern, as checked on order number...

LazadaPH
LazadaPH

Hi babychangmin_oppah. Thank you so much for taking our call. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Insta...

2.0
I didn't like
  • Slow delivery
  • Give false information
  • Poor assistance
#985647
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I ordered size small for an Armani boxer brief however they sent me size XL (refer to trouble ticket #3915548). I the immediately returned the item. I also sent a note together with the item i returned and indicated what size i wanted. However, they still sent me size...
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LazadaPH
LazadaPH

Hi, we're sorry to hear about what happened on your replacement order. To look into this, kindly return the item again. Indicate your preferred size again to have it resolved....

2.4
Product
#979756
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I would like to feedback one of your rider and your return processed. This is the second incident of wrong item delivered that happen to me with the same rider, LITO.I have this incident today, I have received an incorrect item from a rider name Lito. The wrong item...
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LazadaPH
LazadaPH

Hi, passerby77. Thanks for letting us know about what happened and we truly apologize. May we ask for the order number so that we can create the necessary escalation? For more...

3.1
I liked
  • Affordable items
I didn't like
  • Poor rider courtesy
  • Poor customer service
  • Poor return policy
#969885
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Contact Lazada Philippines

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
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I purchased electronics and the order had my correct phone number on it as well as in my account data. They called another number that doesn't exist, said they couldn't confirm my order so it was cancelled. They stated that I could reorder the same item, but in less...
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3.3
#962451
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