Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

First encounter was for a delivery of a watch to be received by latest 27Dec2018.

Customer Service is always giving the same message, We are Sorry, Don't worry and I will personally look into that. Lip service only.

See the date it was actually delivered!!!

04 Jan 2019 - 12:15Your package has been delivered. Thank you for shopping at Lazada and see you on your next purchase!

04 Jan 2019 - 09:20We are attempting another delivery for your package. Ninja Van PH will contact you shortly.

03 Jan 2019 - 18:51We tried to deliver your package, but could not reach you. We will deliver it again shortly.

03 Jan 2019 - 11:32

Your package has been shipped with Ninja Van PH with tracking number NLPHSO0002695864.To track your parcel, click on our Tracking Page

03 Jan 2019 - 11:32Your package is out for delivery. Keep your lines open so the delivery associate from Ninja Van PH can contact you upon delivery.

23 Dec 2018 - 02:22Your package has departed our overseas logistics facility.

12 Dec 2018 - 10:42Your package has been packed and is being handed over to our logistics partner.

11 Dec 2018 - 20:18Thank you for shopping at Lazada! An email will be sent shortly once your order is successfully placed with selected payment method. Orders with no payment method will be cancelled automatically after 72 hours or when item gets out of stock.

11 Dec 2018 - 20:18Your order has been successfully verified.

Product or Service Mentioned: Lazada Philippines Courier Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $600.

Preferred solution: Price reduction.

I didn't like: Not following delivery timeframe, Unfair business practices, Close to non-existent refund process, Shipping fee policy.

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