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Good afternoon Lazada,

As per conversation, attached are the proofs of how your accredited courier LEX PH Vicente Role Puno III insisted on accepting the parcel. The video happened today, July 2,2021 around 12 pm.

Attached also is the phone number of LEX PH Head Office.

The phone conversation happened last June 30,2021. The phone call was accepted by me and it was Anna Flores who was harassing me to make an extra effort to pay immediately the parcel eventhough I requested her to make another delivery attempt the following day.

I hope that this email can be helpful in resolving this matter.

I also hope for your immediate response on this matter. Thank you very much.

Until now ,no Action taken.

Preferred solution: Let the company propose a solution.

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Hi Eda, we understand your disappointments and we apologize for the delivery issue that you encountered from one of our couriers. Regarding your concern, please be advised that we can't find your attachment.

For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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