Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

Around late June I ordered a Samsung case amounting to P722. when it arrived I wasn't around and my co worker took it and Lazada didn't even ask me if they could give it so someone else (1st problem).

The item was defective so I returned it, I then got an email saying that they received the item around July 19. No further notification about the refund so I then called the hotline. I talked to several representative which gave me different answers, to make the long story short I was made to wait 1-2 days, then a week, then 45 working days for the payment to reflect in my BDO account. I was never asked what kind of refund I want (2nd problem), I wish I went for the voucher instead.

After several months I called again and they told me that the refund has been done since July, that I should file a dispute to BDO. I called my bank branch and asked about it, they told me that I did received a payment from Lazada amounting to around P702* (3rd problem), this is way lower than what I paid for. Also upon checking some more BDO asks for branch transfer fees so I only received around P500 (4th problem). People, please avoid using your BDO debit for payment and in case of a refund ask for a voucher instead.

Lazada, please further educate your call center representatives so that I didnt have to wait months for nothing. And please inform your customers that you might not give the exact amount when you refund and that the bank might deduct some more fees. Also I wish you asked or at least notified me about what type of refund I want. I hate you for this.

It has been a stressful, frustrating and futile 2 months. I hate you.

Product or Service Mentioned: Cell Phone Case.

Reason of review: problem with poor customer service, defective item and failed refund.

Monetary Loss: $200.

Preferred solution: try to be better with informing your customers. I'm tired of doing ff-ups.

I liked: Affordable items, Online product range and ease of payments.

I didn't like: Damaged item, Poor customer service, Refund issue, Fake items.

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