Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

New Reviewer
1 comment
2.4

I paid 24k last Dec 27 in 7-11 for a tv set and the receipt says paid to LAZADA Phils. Cashier said it's LAZADA who gets the money not a private individual.

Up to now no tx or message from Lazada on the status of what happened to my money. I Kept calling the customer service and they told me something like it was not LAZADA who got my money but a seller!!! It was in the LAZADA APP and it says CUSTOMER SERVICE TEAM and the receipt says received by LAZADA PHILS! I DID NOT TRANSACT OUT OF LAZADA APP!.

How is it possible for a seller to change his LOGO or COMPANY NAME anytime they want??? HOW WILL THE BUYERS KNOW THAT THEY ARE NOT TALKING TO LAZADA IF THE LOGO SAYS CUSTOMER SERVICE TEAM and coming from LAZADA PHILS! IS LAZADA IN COLLUSION OR ALLOWING SCAMMERS TO OPERATE AND JUST LOOK THE OTHER WAY???

DO I NEED A LAWYER OR THE MEDIA FOR LAZADA TO GIVE BACK MY HARD EARNED MONEY??? PLS REPLY!

Reason of review: Problems with payment.

Monetary Loss: $24000.

Preferred solution: Full refund.

Lazada Philippines Pros: Good deals and buyer protection, Money back guarantee policies.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1804861

Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us.

For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Lazada Philippines Reviews

  1. 1830 reviews
  2. 726 reviews
  3. 575 reviews
  4. 237 reviews
  5. 172 reviews
Lazada Philippines reviews