2 comments
Not resolved

I ordered two items and paid for it via PayPal.The first one was delivered in under three days but the other half of the other is still "processing" for 7 days now.

I'd like to cancel that one because it's taking too long and I need it before December 15. Your cancel page is not responding at all and is probably made that way so customers can't cancel.

I want to cancel ORDER # 389951292 but the website is unable to do so.I want my money back and for this order to be cancelled.

Review about: Make-Up For You Makeup Brush Set.

I didn't like: No cancellation button.

Review #745140 is a subjective opinion of a user.

2.4
Website
Additional Fees
Privacy and Data Security
Advertised vs Delivered
Diversity of Products or Services
Turnaround Time
Delivery Service
Product or Service Quality
Warranty
Price Affordability
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Lazada Philippines Website
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Full refund

Had an Experience with Lazada Philippines?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1107486

Hello Lazada,

Please cancel this order #375271652.I have been trying to cancel this duplicate order but I keep on getting a message saying that the cancellation is unsuccessful with no reason why.

I have been trying to cancel it right after I noticed/received the email confirmation which is just less than an hour.

Please help me out.Thanks!

LazadaPH
#1074226

Thanks for letting us know about your concern.Please be informed that since you ordered for an IMPORT item, cancel button will not be available.

On the other hand, yes, our Crossborder merchant is now processing your order.

However, though we have noted your cancellation request, we regret that this will only be cancelled once you refuse the delivery.Please be advised that we have 21-25 business days delivery lead time for Import items.

You May Also Like

Lazada Philippines - Does my payment order approved? Lazada Philippines "Nagorder po ako ng otg and baby toys a few hours ago with the payment method using my debit card. I checked my bank account and the amount for the..." Read more Lazada Philippines - Very Upset- Maging honest naman kayo sa payment ng mga customer niyo! Lazada Philippines "I recieved a letter from Lazada today. Actually, a notice where it stated that I have not paid my orders last July 08, 2016. I am a regular customer of..." Read more Lazada Philippines - Wrong plug type? Lazada Philippines "I ordered the "Demotech Super Bullet 12-piece High Speed Blender/ Juicer (Black)" and received it in good condition. However, it is in an unusually different plug type which is type..." Read more Lazada Philippines - Worst Customer Service - Order #359932498 Lazada Philippines "I received a different exercise bike. I ordered a Soozier Stationary Bike (please see attached image) worth Php 3,688 but I received a 301 Magnetic Spinner Bike like the one..." Read more Ashley Furniture - Do not buy from them just terrible. Ashley Furniture "Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that..." Read more Little Caesars - Last night was horrible Little Caesars "Got there about 9:40 the lobby was full they had no pizzas they want to make special features they said they we're closed but I told told them know that..." Read more Coleman Furniture - Horrifying experience Coleman Furniture " purchased my sofa on April 23, 2017. I received a recliner sofa and love seat where the sofa has a gap between the base and the back.I sent over..." Read more Freedompop - The WORST experience with a phone carrier I have EVER HAD Freedompop "I opened a FreedomPop account for my son last November (2016). He is in middle school and with his evolving social schedule, it was necessary to make sure he had..." Read more