Mapandan, Ilocos Region
Not resolved
1 comment

i Accidentally doubled the orders,CaNCEL THE ONE FOR ALCATEL 2 WITH a S,MARTWATCH BUYNDLE. pleAse mA|ke it possible to cAsh on delivery.

the bdo instAllment A|re only on credit cA|rds? cAn i pAy the product when it's delivered sa bahay kAhit na bdo instAllment Ang wAY of pAymen na ichinoose ko|? bA|wal nnmn dA|w kA|si ang cA|sh on delivery. PLEASE MAKE YOUR CANCELLATION NO PLA RESPONSING aT DI PURO CaLL ENDS aNG NaTATANGGAP KO.


This reviewer shared experience and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Lazada Philippines. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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No worries, Abby, your order is already cancelled in our system since transaction went invalid. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days, however, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines.

This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment.

The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one.

Should you have concerns other than this, please feel free to contact us again. Thanks!

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