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1 comment


I would like to ask how long it would take time the refund to reflect in my bank account? Because it's too much if more than 1 week.

It's not acceptable if the policy is like this. I want my money back as soon as possible to be use again.


Charity Loreto

User's recommendation: Kindly inform the customer what is the status of their concern.

Product or Service Mentioned: Lazada Philippines Customer Care.

Monetary Loss: $3083.

Preferred solution: Full refund.

Lazada Philippines Pros: Customer unsatisfaction.

Lazada Philippines Cons: Communication.

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Hi, Ma'am/Sir. We understand your disappointments and we are sorry for what you've experienced.

Please be advised that the amount that was deducted in your card is on floating status and not yet push through to Lazada's end. It will be reversed back to your card (5-15 banking days for credit card and 5-45 banking days for debit card) as it is the Refund Policy of bank. For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

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