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Waited 13 days for the unit (itechi 32" tv) worth 4999k , then we track the order just to know na , nkancel nlng bgla, so much disappointed on lazada services, Porket maraming customers sinasamantala nila, they dont give enough fulfilmnts sa mga buyer online, last time ng order din ako dslr at phone , ung mga karton ng unit halatang nbuksan na parang lumang luma na, defective pa ung phone , ang importante lng sa lazada ay mka benta at kumit wala silang paki alam sa customers bwist , d na ako uulit kukuha sa lazada ,nakaka stress of of of of , no to lazda ,wag na kayo bumili

Product or Service Mentioned: Lazada Philippines Customer Care.

Reason of review: Order processing issue.

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Hi, we are sorry for what happened. There are items that been cancelled due to failed delivery that is why we encourage customers to indicate the exact address including your house number, street, barangay and even the nearest landmark or instruction how to locate your home.

It helps our courier to locate your address easily. You may indicate an active email and contact number. Once you received a defective, damaged item, you may return to us as soon as possible and we do offer free return and we process refund or replacement. Click the link for more info about Returns & Refunds.

Please also do inform that there are items that came directly to the merchant straight to your doorstep. We have sanctions to seller and merchants who sell negative items. You may also connect with us through our social media accounts such as Facebook, Twitter and more.

For further inquiry or concern, you may contact us using this link: Thank you!

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