Los Ba, Laguna
4 comments
Not resolved

the first picture is what I originally ordered and when I opened the box earlier, it's very different from what I ordered (see the second picture).It was even packaged in a promil box.

The seller name is 'Fat Bargain'.

I just hope Lazada checked if the picture posted in the website matches to what the seller is really selling. I puchased orders from Lazada several times since 2014 and this is my first time to experience this and be very disappointed. Please blacklist this seller if they really misinformed buyers with false information as it can dragged Lazada's reputation down.

And I want to ask Lazada what actions you will do regarding this matter?Thanks

Review about: Cetaphil Gentle Skin Facial Cleanser.

Review #895636 is a subjective opinion of a user.

3.9
Product or Service Quality
Billing Practices
Turnaround Time
Privacy and Data Security
Delivery Service
Discounts and Special Offers
Warranty
Price Affordability
Customer service
Diversity of Products or Services
Additional Fees
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Website
PRODUCT OR SERVICE Cetaphil Cleanser
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Lazada Philippines?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
LazadaPH
San Carlos City, Negros Occidental, Philippines #1198350

Thanks for that information, Jannie Gracelyn.May we know if the item is already returned for us to process your refund/replacement?

If not yet, just please follow the step by step procedure on how to return your item:

1. Log in to your account;

2. Go to "My Orders" and click "Return";

3. Fill out the return form;

4.

Print the return form;

5. Pack the items and attach the return label; and 6. Send to any LBC Branch.

We hope we have been of assistance to you.Good day!

LazadaPH
San Carlos City, Negros Occidental, Philippines #1195426

We're sorry to hear about this. May we ask for the order number for this concern so that we can help you and create the necessary escalation to the merchant? Good day!

Anonymous
to LazadaPH Mountain View, California, United States #1195434

Order #323344676

Anonymous
to Anonymous Mountain View, California, United States #1195435

I have no idea why the location posted in my comment a while ago is in California.I'm in Laguna.

Please update me on this.Thanks

You May Also Like

Lazada Philippines - IMPORTANT! NEED TO RETURN ITEM THAT HAS NO NAME, EVEN BRAND FROM ANY PRODUCT !!!! Lazada Philippines " HOW CAN I RETURN THIS ITEM " NITRO Windshield washer" from ORDER NUMBER 339227368, IF THE STATUS OF THIS ITEM IN MY LAZADA ACCOUNT IS CANCEL. I RECEIVED AND..." Read more Lazada Philippines - No "Benguet" choice on "Select Province" Lazada Philippines "I am trying to order a makeup set but when I input my address, there is no "Benguet" choice on "Select Province" Please fix it immediately. I am trying to..." Read more Lazada Philippines - Order still arriving Lazada Philippines "Bought hair dryer from Lazada last June 2 and hoping to get the item as promised by the website at June 5 or 6. However after 3 follow up emails..." Read more Lazada Philippines - Wrong plug type? Lazada Philippines "I ordered the "Demotech Super Bullet 12-piece High Speed Blender/ Juicer (Black)" and received it in good condition. However, it is in an unusually different plug type which is type..." Read more American Homes 4 Rent - Terrible Company American Homes 4 Rent "This company is about money they don't fix a thing this is a Leak that is currently leaking and has been running for 10 hours and American Homes 4 rent..." Read more Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping Lumber Liquidators "Purchased Morning Star solid wood Bamboo flooring for a house in Lake Arrowhead, Ca. It was installed in January 2016. Livingroom, two bedrooms, halls and family room. Now, in June,..." Read more Lexus - Front driver and passenger leather seats are cracking. Lexus "The driver and passenger in my 2013 RX 350 Lexus starting cracking in December 2016. The beginning of January 2017 I took the car to Lexus of Palm Beach for..." Read more Del Webb By Pulte Homes - I am not a Pissed Consumer and I would buy another Pulte Home Del Webb By Pulte Homes "We bought a Pulte home in a 55+ community and are very pleased with the purchase and follow up of any problems. Yes, there were a few issues but Pulte..." Read more