Los Ba, Laguna
4 comments
Not resolved

the first picture is what I originally ordered and when I opened the box earlier, it's very different from what I ordered (see the second picture).It was even packaged in a promil box.

The seller name is 'Fat Bargain'.

I just hope Lazada checked if the picture posted in the website matches to what the seller is really selling. I puchased orders from Lazada several times since 2014 and this is my first time to experience this and be very disappointed. Please blacklist this seller if they really misinformed buyers with false information as it can dragged Lazada's reputation down.

And I want to ask Lazada what actions you will do regarding this matter?Thanks

Review about: Cetaphil Gentle Skin Facial Cleanser.

Review #895636 is a subjective opinion of a user.

3.9
Product or Service Quality
Diversity of Products or Services
Billing Practices
Advertised vs Delivered
Privacy and Data Security
Additional Fees
Price Affordability
Website
Discounts and Special Offers
Delivery Service
Turnaround Time
Exchange, Refund and Cancellation Policy
Customer service
Warranty
PRODUCT OR SERVICE
Cetaphil Cleanser
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

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LazadaPH
Thanks for that information, Jannie Gracelyn. May we know if the item is already returned for us to process your refund/replacement? If not yet, just please follow the step by step procedure on how to return your item:
1. Log in to your account;
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and 6. Send to any LBC Branch. We hope we have been of assistance to you. Good day!
LazadaPH
We're sorry to hear about this. May we ask for the order number for this concern so that we can help you and create the necessary escalation to the merchant? Good day!
Anonymous
to LazadaPH Mountain View, California, United States #1195434
Order #323344676
Anonymous
to Anonymous Mountain View, California, United States #1195435
I have no idea why the location posted in my comment a while ago is in California. I'm in Laguna.
Please update me on this. Thanks

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