Lazada Philippines - Cetaphil Cleanser Review from Los Ba, Laguna

the first picture is what I originally ordered and when I opened the box earlier, it's very different from what I ordered (see the second picture).It was even packaged in a promil box.

The seller name is 'Fat Bargain'.

I just hope Lazada checked if the picture posted in the website matches to what the seller is really selling. I puchased orders from Lazada several times since 2014 and this is my first time to experience this and be very disappointed. Please blacklist this seller if they really misinformed buyers with false information as it can dragged Lazada's reputation down.

And I want to ask Lazada what actions you will do regarding this matter?Thanks

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Product or Service Quality
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Price Affordability
Privacy and Data Security
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Reason of review:
Not as described
Product or service
Cetaphil Gentle Skin Facial Cleanser
Review category
Auctions and Internet Stores
review #895636

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Aug 13 #1198350 San Carlos City, Negros Occidental

Thanks for that information, Jannie Gracelyn. May we know if the item is already returned for us to process your refund/replacement? If not yet, just please follow the step by step procedure on how to return your item:
1. Log in to your account;
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and 6. Send to any LBC Branch. We hope we have been of assistance to you. Good day!

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Aug 06 #1195426 San Carlos City, Negros Occidental

We're sorry to hear about this. May we ask for the order number for this concern so that we can help you and create the necessary escalation to the merchant? Good day!

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Aug 06 #1195435 Mountain View, California

I have no idea why the location posted in my comment a while ago is in California. I'm in Laguna.
Please update me on this. Thanks

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