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Update by user May 25, 2020
Company fixed issue and I have been provided with product or service ordered
Original review posted by user Apr 24, 2020
FOR: THE MANAGER
Ive been trying to explain via your customer service chatbot Cleo and Peter Roth Virtual Store about my request to deliver my ordered item to my home address. The error happened when I tried to revise the shipping address to my home address as the default address recorded in the Lazada app is my office address.
When finalized, may be due to intermittent internet connection, the saved shipping address was not revised.
I am requesting your good office NOT TO DELIVER my ITEM to my OFFICE ADDRESS. AS YOU ALREADY KNOW THE OFFICE of THE PRESIDENT HAD RELEASED ITS ADVISORY THAT THE ECQ HAS BEEN EXTENDED. HENCE, yours truly, your customer, WILL NOT BE ABLE TO GO TO THE OFFICE and NOT ABLE TO RECEIVE THE ORDERED ITEM. This is also to reiterate my previous advice thru chatbot Cleo and Peter Roth Virtual store that our office management (had SUSPENDED such deliveries due to COVID-19 THREAT.
THEREFORE, MAY I REQUEST TO DELIVER the ITEM To my HOME ADDRESS (VALENZUELA CITY 1444) or DEFER THE DELIVERY of THE ITEM I ORDERED as NO ONE WOULD RECEIVE IT and IS NOT ALLOWED. Thank you.
Preferred solution: Deliver product or service ordered.
Lazada Philippines Pros: Easy shopping.
Lazada Philippines Cons: Inefficient customer service, Customer service contact telephone lines are not working, Cleo chatbot does not give response needed.