Well i've read a few of these incidents occuring in the last month on Lazada.com.ph so i thought i would post my experience. Order Confirmation 389896398 2017-03-07 17:43:50 Make a 3275.00 peso purchase on Lazada.com.ph 2017-03-07 17:43:50 I receive a email confirmation that my order was received.
2017-03-07 I see that my credit card was charged. Typical industry procedure to to only charge the credit card when the order is shipped. I check the tracking information provided by Lazada to see that my order was canceled. For whatever reason Lazada doesn't follow this procedure.
THE BIGGEST ISSUE HERE IS THAT I NEVER RECEIVED AN EMAIL SAYING THAT THE ORDER WAS CANCELED. 2017-03-08 ~12:50pm I contact Lazada Customer Service, Brenda says the transaction was invalid, and the money is "floating." and that my bank would be able to fix this. 2017-03-08 ~1:30pm I contact my bank, they said that the merchant Lazada have received the transaction they even quoted the exact amount 3275.00 pesos, and whether the money is returned or not is up to Lazada. 2017-03-08 ~1:45pm i contact Lazada Customer Service, Leo answers my call, he asks for the order number, i give him 3 sets of numbers with 3 digits totalling 9 numbers.
He says that there are missing numbers and he hangs up on me. 2017-03-08 ~1:50pm contact lazada customer service again i get the "floating credit" explanation again, with added explanation that the billing information i provided didn't match my banking information. This can't be true as my bank "sent" the money meaning they validated the transaction, which is why the money is "floating" in the first place, so there is a bug on Lazada's end when it comes to credit card transactions. Several other customers filing complains here is proof of that.
So this is either a bug or corrupt employees stealing money, this may especially be the case as i never received an email indicating that the order was canceled by Lazada. Give me my money back.
Product or Service Mentioned: Lazada Philippines Shipping Service.
Reason of review: Order processing issue.
Monetary Loss: $3250.
Preferred solution: Deliver product or service ordered.
I liked: Cod orders.
I didn't like: Poorly handles credit transaction.