Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
2 comments
1.6

Sorry if I used this platform to reachout and report what happened to my experince. I just want you to know as this might be happening not just to me but to other shoppers.

1st, I ordered 4bags, 4 out of 4 were incorrect so I immediately inform the seller, they responded like nothing happened. (i can send screenshots if you want), for me they should not have any roght to be a seller on the top most online shopping center. They were so rude, but i let this pass. 2nd order, i was supposed to receive my order oct 24.

Upto this day, i did not receive anything. I spoke with chat support and asked for a supervisor, it took me a lot of time waiting and ended up nothing. The rep just left me alone as he can't provide any sup. I was promised that his sup will call me back but until now, no callbavk was made.

I was surprised after few mins my order was cancelled. I waited so long and yet cancelling my order is the resolution for this problem. What i hated most is the refund, 5-15 working days.

Here's the reference number for my escalation where the agent left me 205000****573026.. His name is Louise.

Preferred solution: U have reached my limit, i am not happy at all.

Lazada Philippines Cons: Poor communication, Greenstar logistics hard to trac items, Unfair business practices, Worst customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1943488

1st order number where I received all items incorrect and the seller (Dan Dali shop) doesn't care 319609****68758 and for the order wherein the courier did not pick up the package and I wasn't able to get a supervisor to fix this 326534****68758.

#1942629

Hi Mejie H, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Lazada Philippines Reviews

  1. 1830 reviews
  2. 726 reviews
  3. 575 reviews
  4. 237 reviews
  5. 172 reviews
Lazada Philippines reviews