Not resolved
Exchange, Refund and Cancellation Policy
1 comment

I ordered two pieces of Musclepharm 4lbs Proteinpowder(order number 382283562), but when I got the parcel from the LBC delivered on the 23rd of November 2015 there was only one piece inside the parcel. So I immediately wrote to the Lazada customer service.

First I got a response, that I have to wait for my second item, which is not logical at all, because why should one and the same marketplace send 2 parcels with one item each. So I wrote them again and I got the answer that I should send them a proof about my claim. How to proof somebody that something is not there? Luckily the parcel I got is so small, that obviously 2 of the same items won´t fit inside.

On the LBC paper was also written the number of items(1) and the weight(3) which would be insufficient for 8lbs (2 times 4lbs). This explanation together with pictures of everything I sent to Lazada. Since that I got no more response. I wrote them several more times, but it seems that I get ignored.

Normally the customer should be protected from the sellers, but here it seems, that they just don´t care. I´m planning already to write a complaint to the DTI Customer Protection Group because this is ridiculous.

I already paid for my products, got only half of it delivered and then when I write a complaint I get ignored. I have rights as a customer.

This reviewer shared experience about problem with delivery and wants this business to have the product delivered as the author lost $2600. This person is overall dissatisfied with Lazada Philippines. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Lazada Philippines.

Check out the best and the worst companies in Auctions and Marketplaces category for more informed decision or compare Lazada Philippines to other companies on our site.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

Thanks for taking our call, Beth. We have already called LBC for your delivery concerns and requested for them to notify you prior to the delivery for the additional landmarks.

Please let us know what else we can do to help you. Good day!

You May Also Like