When purchasing, paying, and sales, these CSR's are very active and will do everything to make a sales. In events like returns, refunds, complaints, wrong items, undelivered items, or any contingencies, they are utterly useless, incompetent, non systematic (does not attach reports to order numbers - making you tell the actual story again and again whenever you contact them), and disrespectful (hangs up a lot, cuts chat conversations whenever they reached the end of their ability to help).
These people, specially the management of this team should be scrapped and replaced with a team who can handle customer problems better.
These existing agents and account specialists are very useless. Each time you call or contact them, they always try to end the conversation by making you wait for another 24-48 hours, then when you try and contact them again, its the same scenario. No progress of the issue resolution, just another empty update making you wait 'ANOTHER' 24-48 hours, and it goes on and on and on...
To sum it up, whenever you order something, make sure you open the package first and verify the content. DON'T PAY UNTIL YOU VERIFY! It's your right as customer, and you don't want to go through the LONG, PAINFUL process of returns, refunds, etc. Trust me, its been more than a month and I still haven't had my refund.
Product or Service Mentioned: Lazada Philippines Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $8500.
Preferred solution: Full refund.
I liked: Cash on delivery.
I didn't like: Refund process, Customer support, Xde delivery partner.