Order 373348593 Issue: Refund ASAP I need my refund for this order! Give me back my money!
Its been 18 days since I return the item but until now, no update coming from you. I return the order because you gave me a wrong item. I paid you in good faith, but what you delivered to me was a different item! WTF!!!
All that I have right now is the return tracking number from lbc. Wala na akong hawak na ano pa, lahat ng resibo, invoice and delivery receipt pinadala ko, kasama ng return item ko. I already contacted you via live chat and talked to Angel, Ceren, Jingle, Maria Fe, Kathlyn, Zenaida, Kenny, Minche, Michael.. but none of them was a help.
Daily, I am contacting you and reaching you out to help me with my concern. Nagloload pa ako para lang macontact ko kau. If you are reading my concern, please, I want to talk to lazada's customer manager or supervisor. You Lazada Customer Care is the worst in the world.
whenever I contact you, you will never give me answer instead you will promise to escalate my complaint and then you make me wait for about 24 to 48 hours. And after 48 hours, still no resolution or result coming from you. You makes me wait for ages. Waiting and waiting until forever.
You just keep on apologizing and do a copy paste robot response. I do not know if you really do your job to solve customer's complaints. And worst thing is, you are only after the survey, asking the customer to give you satisfaction rating. Sobrang bilis nyo, when it comes to survey ratings in favor of you!
Please give us good customer service and give me back my money! Your "Effortless Shopping" tagline should change to "EFFORTFUL, HASSLE, AND STRESS Shopping!" Still waiting for my refund, waiting and waiting and waiting until forever...
Product or Service Mentioned: Lazada Philippines Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.