Contact Information

Lazada Philippines Phone Numbers

  • (571) 738-5576
  • +1 519 593 8559

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Lazada Philippines Chat:

Lazada Philippines Email:

Headquarters Address:

Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630

Other Info:

Live Chat: 6am to 9pm, except holidays
Phone: 9AM-6PM, Monday to Saturday, except holidays

Help in Social Networks:

Summary of Lazada Philippines Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Lazada Philippines to Ask about:

Shipping and Delivery Question:

  • “False delivery”
  • “Wrong item”
  • “Orders failed to delivered”

Refund Question:

  • “Update my refund”
  • “When is my refund? Transaction was failed”
  • “Until now I have not yet receive my refund thru lbc, i did not receive the code for claiming,”

Activation/ Cancellation Question:

  • “I would like to ask about cancellation of order but there is a bill”
  • “I want to cancel order”
  • “Cancelling order”

Cards Question:

  • “My card has been fraud and used to buy things at lazada”
  • “Hacked debit card”
  • “Credit card transaction”

Request for Information Question:

  • “Requests refund for a purchase in an Overseas seller”
  • “Lazada ewallet concern”

Return/ Replace Question:

  • “Return the item”
  • “Return item”

Payments and Charges Question:

  • “Unknown charger”
  • “To ask about payment installment”

Product/ Service Question:

  • “Im buying an item installment”

Other Question:

  • “Order”
  • “Change phone info”
  • “I want to change my address to unit-o1 RSG-1 townhomes Calbayog st Barangay Highway Hills Mandaluyong City 1550” , Review # 1489946

Lazada Philippines Rating Stats

2.0 out of 5 stars
based on 1719 reviews
See all 3561 reviews reviews

Rating stats

  1. 768 reviews
  2. 415 reviews
  3. 304 reviews
  4. 128 reviews
  5. 100 reviews

Rating trend

About Lazada Philippines

Lazada Philippines Delivery Policy
Lazada Philippines Terms of Service
Lazada Philippines Privacy Policy
Top 5 Lazada Philippines Products

Website, Account, Warranty, Coupon, Cell Phone Warranty

Top 5 Likes about Lazada Philippines

Cash on delivery, Fast delivery, Wide array of products, Webpage, Discounts

Top 5 Dislikes about Lazada Philippines

Poor customer service, Misinformation, Service, Inconsistent delivery, Slow when solving complaints


LAZADA Philippines is an online shop that offers a wide variety of products. It is presented to provide a convenient, worry-free online shopping experience to its customers. The company features free delivery. It offers 14-days returns policy. LAZADA Philippines allows its customers to shop at any time and any place, providing a number of deals in books, electronics, phones and accessories, computers, hardware, home and living, home appliances, etc. The shop also sells travel and luggage, beauty, jewelry and watches, toys, kids and babies, fashion, and sports products. LAZADA Philippines is owned by Rocket Internet. It is presented in such countries as in Indonesia, Thailand, Vietnam, and Malaysia, etc.

Lazada Philippines reviews and complaints

Lazada Philippines is ranked 50 out of 398 in Auctions and Marketplaces category

Area Served

Asia, Worldwide, Other, USA

Payment Methods

VISAMasterCardPayPalAmerican Express

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Lazada Philippines Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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1296 reviews

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