Contact Information

Lazada Philippines Phone Numbers

  • (571) 738-5576
  • +1 519 593 8559
  • + 632 795 8900
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Lazada Philippines Chat:

Lazada Philippines Email:

Headquarters Address:

Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630

Other Info:

Live Chat: 6am to 9pm, except holidays
Phone: 9AM-6PM, Monday to Saturday, except holidays

Help in Social Networks:

Summary of Lazada Philippines Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Lazada Philippines to Ask about:

Shipping and Delivery Question:

  • “About items i bought butvwas not deliver..i alreadt send money fir payment”
  • “Lex delivery”
  • “I ordered a duyan swing with iron shelves but the seller told me that its just the duyan without the iron shelves i paid it for 1199 and the shipping is 447 i want to cancel it and refund what would i do?”

Refund Question:

  • “Refunds”
  • “Update my refund”
  • “Refund”

Return/ Replace Question:

  • “Return the item”
  • “I want to return the item” , Review # 1556998
  • “Return item”

Activation/ Cancellation Question:

  • “My lazada affiliate was not yet activate after 5 business days”
  • “Cancellation of order”
  • “Cancel. My order”

Request for Information Question:

  • “Inquiry”
  • “Request delivery date”
  • “Important concern”

Cards Question:

  • “My credit card scammed purchased an item on Lazada.”
  • “Credit card transaction”
  • “I ordered yesterday and pay through credit card however i did not notice that the address still my old work address and I am no longer working with them for 2yrs now, its been a while since I use Lazada so never notice that address is not updated. Ca”

Payments and Charges Question:

  • “To check if howmuch down-payment for installment tv” , Review # 1549917
  • “Kase po hindi alam kung paano ko gamitin ung lazada wallet nakalagay ay rebate ung 3500 ung laman?...anong ibigasabihin nun?” , Review #1533958
  • “Fraud transactions” , Review #1528631

Product/ Service Question:

  • “Need my order asap”
  • “Im buying an item installment”

Website/ Application Question:

  • “Application to my H100 VAN for delivery”

Staff Question:

  • “Customer service”

Account Question:

  • “I want to change my email account”

Other Question:

  • “I didnt claim the item but the courier went here” , Review # 1562035
  • “To track my parcel because it is long due” , Review #1560407
  • “Track my order”

Lazada Philippines Rating Stats

2.1 out of 5 stars
based on 2086 reviews
See all 4178 reviews

Rating trend


Lazada Philippines Delivery Policy
Lazada Philippines Terms of Service
Lazada Philippines Privacy Policy
Top Lazada Philippines Services

Shipping Service, Customer Care, Delivery Service

Top Lazada Philippines Products

Website, Account, Warranty

Lazada Philippines Pros and Cons

Pros: Cash on delivery, Fast delivery, Wide array of products, Website, Discounts

Cons: Poor customer service, Give false information, Service, Inconsistent delivery, Slow when solving complaints


LAZADA Philippines is an online shop that offers a wide variety of products. It is presented to provide a convenient, worry-free online shopping experience to its customers. The company features free delivery. It offers 14-days returns policy. LAZADA Philippines allows its customers to shop at any time and any place, providing a number of deals in books, electronics, phones and accessories, computers, hardware, home and living, home appliances, etc. The shop also sells travel and luggage, beauty, jewelry and watches, toys, kids and babies, fashion, and sports products. LAZADA Philippines is owned by Rocket Internet. It is presented in such countries as in Indonesia, Thailand, Vietnam, and Malaysia, etc.

Lazada Philippines reviews and complaints

Lazada Philippines is ranked 53 out of 448 in Auctions and Marketplaces category

Area Served

Asia, Worldwide, Other, USA

Payment Methods

VISAMasterCardPayPalAmerican Express

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Lazada Philippines Stats

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