Contact Lazada Philippines Customer Service
Lazada Philippines Phone Numbers and Emails
Customer Service Number:
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(571) 738-5576
Customer Service:
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+1 519 593 8559
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+632 795 8900
Lazada Philippines Emails:
Lazada Philippines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lazada Philippines Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lazada Philippines is 6327958900. 81% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Lazada Philippines may ask you for the following information to identify you as a customer: phone number, order id or tracking no or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lazada Philippines Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lazada Philippines is 6327958900. 81% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Lazada Philippines may ask you for the following information to identify you as a customer: phone number, order id or tracking no or first and last name.
People call Lazada Philippines mainly because of request for information, refund, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Lazada Philippines is dataprivacy@lazada.com.ph. 83% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Lazada Philippines Website:
Lazada Philippines Help Center:
Corporate Office Address:
Other Info (opening hours):
Live Chat: 6am to 9pm, except holidays
Phone: 9AM-6PM, Monday to Saturday, except holidays
Lazada Philippines Customer Service Reviews
If you return a defective item, the money will go into the Lazada Wallet. There is no way to get the money out of the wallet, and their customer service is unhelpful—giving standard answers and not replying. Just close the account and use some other service.
Lazada is a scam, I ordered 3 items, which I paid with my VISACARD, the items were not delivered to me and LAZADA refuses to reimburse me. It's a scam!
Last Jan. 31, I received the wrong item sent by the seller (photos attached).
I have already returned the wrong item through MLhullier last Feb. 4, 2025. I wanted a refund, but my 'Wallet' 'Balance' is empty. I tried your virtual assistant, but it's not helpful in any way.
Last Sunday, Feb. 9, I called (02)895 2**** or (02)89 LAZADA. I spent Ph100 on mobile load, and the customer service I talked to only wasted my time and load. I kept telling her to escalate my problem, but she kept asking and telling me irrelevant questions, even after I had already explained my problem.
She didn't have the courtesy to call me back after my load was consumed at 9:53am. My purchase was just Ph135, and yet I wasted an additional Ph100 on unreliable customer service. I wonder if this complaint would bring hope to other patrons. Customer Service is the primary stronghold of any organization.
Shopee, doesn't give me problems.
When I request a return, they immediately pick up the item, and my 'Wallet balance' is updated without question. Hiring a Quality Customer Service should be worth their compensation.
I just wish this email would reach the proper authority and not be wasted. (Please listen to and review the phone conversation)
How Good is Lazada Philippines's Customer Service?
Summary of Lazada Philippines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lazada Philippines?
Shipping and Delivery Question:
- “Bet88 store in lazada said they cannot see my messages. I didnt receive the code of my orders”
- “Delivered product not the actual one”
- “Wrong Item sent”
Request for Information Question:
- “May verification code always failed error (A02)”
- “Question about fast cash not withdrawalable”
- “Not addressing my concern using the app”
Refund Question:
- “Scammed need for refund”
- “My refund did not come”
- “I want to refund the item because it was damaged but lazada rejected it and said it was not covered from their policy”
Product/ Service Question:
- “Why it takes too long to withdraw my money from lazada wallet to my gcash account”
- “Having complaints one of the store in lazada”
- “Lazpaylater dashboard not working”
Return/ Replace Question:
- “I need the label for return item.”
- “My returned did not yet refund.”
- “Return/refund”
Activation/ Cancellation Question:
- “Cancel my order”
- “I want to cancel my order and return my money”
- “Cancellation of my items for delivery. Without my approval”
Account Question:
- “Frozen account”
- “Someone has hacked my debit card and I need everything cancelled”
- “Retrieval of account with lazpay (500+)”
Payments and Charges Question:
- “Fraud”
- “I have payment that deducted on my gcash account pls disregard that payment and return to my gcash account”
- “Paid and undelivered orders”
Cards Question:
- “My card was used by an authorized person”
- “Credit card payments not going through”
- “Haveing problems with loading a gift card to my wifes wallet”
Staff Question:
- “Regarding a bad attitude of one of your delivery courier,lex ph.”
- “Customer service”
- “I am not happy with the resolution of customer serviceer”
Website/ Application Question:
- “To follow up application”
- “I want to avail installment”
- “About the requirements of my application”
Employment Question:
- “Inquire the legit parnters online job”
Other Question:
- “I send my laz wallet to wrong gcash number”
- “For confimation”
- “I have been scammed!”
Compare Lazada Philippines Customer Service To
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