Lazada Philippines Phone Numbers and Emails

Customer Service Number:

  • (571) 738-5576
Send Message

Customer Service:

  • +1 519 593 8559
  • +632 795 8900

Lazada Philippines Emails:

Investors/ Franchasing
Privacy Inquiries
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Contact Information

Lazada Philippines Website:

Lazada Philippines Help Center:

Corporate Office Address:

Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630

Other Info (opening hours):

Live Chat: 6am to 9pm, except holidays
Phone: 9AM-6PM, Monday to Saturday, except holidays

Lazada Philippines Customer Service Reviews

1.6 / 5
Jade A Rkk
Bad customer service experience. I paid on time but I was charged for late payment fees.

bad customer service experience. I paid on time but I was charged for late payment fees. customer service people are not helpful and did not help me get a...

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denmark g Bla
I got the wrong order or scammed

received my order today. i don't know if i got scammed or it's just a wrong item. i ordered a JBL ear phones worth 239php and received oppo earphones worth...

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Summary of Lazada Philippines Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lazada Philippines?

Shipping and Delivery Question:

  • “Delayed delivery of item”
  • “I ordered for a school bag..and I got a message from your office that my school bag packing is coming soon, but what the delivery person gave me was cloth not school bag, and I did not order for clothes.”
  • “Because my order has'nt been delivered yet”

Request for Information Question:

  • “Concern for an order”
  • “Questions regarding payments”
  • “Need help for refund”

Refund Question:

  • “Refund issue”
  • “Refund”
  • “Refund problem”

Return/ Replace Question:

  • “Returned item to lazada”
  • “Return and refund issue”
  • “I want to return the item”

Activation/ Cancellation Question:

  • “My parcel was cancelled. , But only the delivery Rider cancel it not me. Im waiting for that parcel”
  • “Di ko po ma-activate Lazada wallet ko Kasi wla po ako nailagay na phone number at e.mail po.paano ko po mai-activate Yun?slmat po”
  • “I need my money back from cancellation”

Product/ Service Question:

  • “Need to withdraw my money”
  • “I need to change my old damage cell number which registered here in my lazada account”
  • “My item not working”

Payments and Charges Question:

  • “Payment”
  • “About the error of my payment”
  • “Wrongfully charged”

Account Question:

  • “Hindi ko po mabuksan ang aking account dahil nanakw po ang aking cellphone together with my sim card no. hindi kp po mabuksan ang aking account dahil wala na saakin yung simcard sana akoy inyong matulungan kelangan ko po kaseng mabuksan ang account”
  • “Need to update my email adress on my account”
  • “I want to change my number in my account”

Cards Question:

  • “Credit card transaction issues”
  • “My card was used by an unauthorized person”
  • “Credit card transaction”

Staff Question:

  • “Customer service”
  • “Lazada E-Services Scamming(?) and Misinformation”
  • “They gave wrong description of itmes. And cannot contact anymore the sales staffs.”

Website/ Application Question:

  • “To follow up application”
  • “About the requirements of my application”
  • Change on application details

Other Question:

  • “Address”
  • “Activating Lazada Wallet”
  • “Refubd”


Related Companies

Alibaba Group, Aliexpress, Lazada Malaysia, Moneygram, Alibaba


LAZADA Philippines is an online shop that offers a wide variety of products. It is presented to provide a convenient, worry-free online shopping experience to its customers. The company features free delivery. It offers 14-days returns policy. LAZADA Philippines allows its customers to shop at any time and any place, providing a number of deals in books, electronics, phones and accessories, computers, hardware, home and living, home appliances, etc. The shop also sells travel and luggage, beauty, jewelry and watches, toys, kids and babies, fashion, and sports products. LAZADA Philippines is owned by Rocket Internet. It is presented in such countries as in Indonesia, Thailand, Vietnam, and Malaysia, etc.

Lazada Philippines reviews and complaints

Lazada Philippines is ranked 85 out of 497 in Auctions and Marketplaces category

Area Served

Asia, Worldwide, Other, USA

Payment Methods

VISAMasterCardPayPalAmerican Express

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