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Contact Lazada Philippines Customer Service

How to Reach a Person at Lazada Philippines

Verified Contact Information

Customer Service Number:

  • 1-571-738-5576
    This number is currently not in service
Call Now
Send Message

Customer Service:

  • +1 519 593 8559
  • +632 795 8900
  • +6 328 952 9232

Legal:

dataprivacy@lazada.com.ph
Privacy Inquiries
dataprivacyph@alipay.com

Media:

affiliate@lazada.com.ph
Affiliates

Lazada Philippines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Lazada Philippines Phone Number
+632 795 8900
Average Hold Time
Up to 3 minutes
Most Popular Lazada Philippines Email Address
dataprivacy@lazada.com.ph
Issue Resolution Rate
Low (6% reported full resolution)
Contact Method Distribution
83% phone, 17% email
Common Reasons for Contact
Request for information, refund, shipping and delivery
View full overview
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Contact Information

Lazada Philippines Website:

Lazada Philippines Help Center:

Corporate Office Address:

Lazada
Net Park Bldg. Net Park Building, Level 23, 5th Avenue, Bonifacio Global City, Taguig City
Metro Manila, Manila 1634
Philippines

Other Info (opening hours):

Hours:

Monday - Sunday: 08:00am - 08:00pm

More contact details

Summary of Lazada Philippines Customer Service Calls

8.2K TOTAL
CALLS
00:00 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lazada Philippines?

Shipping and Delivery Question:

  • “To report a courier for not delivering our paid parcel”
  • “Deliver my order now”
  • “Package follow up”

Request for Information Question:

  • “Blocking concern”
  • “For verification”
  • “How can I used my refund wc put in voucher I cannot used it pls help”

Refund Question:

  • “Asking for a refund”
  • “Ask for a refund”
  • “Refund”

Product/ Service Question:

  • “File complaint”
  • “Scammer alert.. Need to”
  • “Complaint”

Return/ Replace Question:

  • “My return refund is rejected”
  • “Correction and update”
  • “To return merchandise bought two days ago and get refund.”

Activation/ Cancellation Question:

  • “Cancellation Order”
  • “Cancel unauthorized transactions”
  • “Papadeactivate ko yung account ng paylater na naka pangalan sa wynpol tejome”

Payments and Charges Question:

  • “I have a problem on my lazada wallet its lock and i cannot use my credit in lazada wallet”
  • “Fraudulent transactions with gcash”
  • “Fraudulent transactions”

Account Question:

  • “Lazada took money from my gcash account”
  • “My account was ***”
  • “Log in”

Cards Question:

  • “On Hold Purchasing using my card”
  • “About lazada gift card voucher”
  • “My card was used by an authorized person”

Staff Question:

  • “Report a rude driver”
  • “Need to call the service center because important”
  • “Regarding a bad attitude of one of your delivery courier,lex ph.”

Website/ Application Question:

  • “Every time I went for vacation to Philippines,I’m always tooked order online to Lazada..now ,how can I make an order if I’m outside Philippines ,but deliver to same address where I stayed in batangas..”
  • “Not receive the item but on the app it was delivered, I did not receive any calls or message from the rider”
  • “*** app said item delivered but no item recieved”

Employment Question:

  • “Inquire the legit parnters online job”

Other Question:

  • “Inquiring”
  • “Na scam ako”
  • “I want to get my lbc remmitance number”

Compare Lazada Philippines Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Uber
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Frequently Asked Questions

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