New Reviewer
3 comments
1.0

I already paid my order last Sept. 5, delivery promised was Sept.

10 but I'm not receiving my parcel up until now. It was stock on the status, package has been pick up by logistic partner w/c is SSC.

Product or Service Mentioned: Lazada Philippines Shipping Service.

Monetary Loss: $18.

Preferred solution: Deliver product or service ordered.

Lazada Philippines Pros: I have used them for years.

Lazada Philippines Cons: Not receiving updates after numerous follow up.

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#1927540

Here's my order no. 315950****27248 I've been contacting your customer service multiple times, and I was promised to be called by a supervisor but no one did.

The only thing i'm asking for is the updated delivery time frame, I understand if there's a delay due to our situation but pls let your customer know what is really happening about thier orders. Be transparent enough to gain your customers trust!

#1927131

Hi Leah A, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

#1927541
@lazadaph

Here's my order no. 315950****27248.

I've been contacting you customer service multiple times and I was promised to be called by a supervisor but no one did.

All I am asking for is the updated delivery time frame, I understand if there's a delay due to our situation, just let your customers know what is really happening to their orders. Be transparent enough to gain your customers trust.

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