I ordered a replacement for my headphone ear pads, and when the delivery guy came, my cousin is the one who receive it, and having trust and since the first two of my orders had a smooth transaction (all of my orders came on the same day) my cousin signed the proof of delivery, but after that the delivery guy said that he forgot the item and it is not with him, so my cousin erased the signature and the delivery guy said that he will comeback. After a few days of waiting i called lazada about the item and they said that is already delivered and received by my cousin.
It is impossible because we have a CCTV footage that the delivery guy didn't hand the package to my cousin (and a lot of people saw my cousin came back inside without the item) and i'm still waiting till now for my item/refund.
I'm also asking for the original copy of the proof of delivery that had an erased signature but they just provided me with the 2nd copy and said that they don't have the first copy. WTF
Product or Service Mentioned: Delivery Service.
Reason of review: Problem with delivery.