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i bought a watch from lazada. i asked my sister to do it for me and use her credit card.

the order was made apr. 20, 2016. estimated delivery date was may 8 to 10. my sister received an email on the 3rd of may advising that the order is now in the country and another email advising imported items take 15 to 20 working days and the item should be delivered as early as may 19.

the delivery date is misleading. the tracking number doesnt work. its more than 20 working days and it is still not delivered. my sister called lazada cust service and she was advised that they need to contact the merchant abroad due to a missing digit with the tracking number.

she asked for a manager and she was told that they dont have a manager. what an efin joke! she just wanted compensation or discount for the inconvenience and misleading info and the rep did not provide any.

is that what you call cust service. your company better make some changes before you lose customers and MAKE HASTE!!!

This person wrote the review because of poor customer service at Lazada Philippines. Reviewer claimed that he or she wants Lazada Philippines to read this review and look into the issue (if any).

The most disappointing in user's experience was poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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LazadaPH
#1163155

Hi. We're sorry for the confusion.

You actually dont need a manager for this concern since this is just a minor issue. Please be reminded that the date provided upon check out is just an ESTIMATED DATE of arrival of the item and not the STANDARD delivery date of your order which is 15-20 business days or 20-30 calendar days since you ordered for an IMPORT ITEM. No worries, you will receive another notification once item is already out for delivery. The tracking number provided will be updated once they have encoded it on the courier's system.

We hope we have been of assistance to you. Good day!

Anonymous
to LazadaPH #1163163

*** no!! can you count?

its been more than a month since the order is placed and im still waiting for it. you havent even provided compensation or discount for the inconvenience

LazadaPH
#1163152

Hi. We're sorry for the confusion.

You actually dont need a manager for this concern since is just a minor issue. Please be reminded that the date provided upon check out was just an ESTIMATED date of arrival and not the STANDARD delivery date of your order which is 15-20 business days or 20-30 calendar days since this is an IMPORT item. No worries, you will receive another notification once item is already out for delivery. The tracking number will be updated once it is encoded on the courier's tracking tool.

To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!

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