Rhea, Nov 26 07:40 AM:
Dear Rhecster,We are truly happy to hear that you purchased an item from Lazada. Your purchase with us is what makes us continue our goal to provide the best service we possibly can in the online shopping industry. Regarding your item Cherry Mobile Flare S3 8GB (Black) under the order 302565279, we have coordinated with our supplier and we found out that unfortunately they will not be able to fulfill your order since the shipment of the item has not been fulfilled for the past 48 hours and we may not be able to deliver within the promised time frame.As a solution, you have the option to cancel your order and we will be glad to assist you throughout the process by replying to this email. You may also let us know if you need assistance in placing an alternative order and assisting you through that process as well will be a pleasure for us.We apologize for any inconvenience this may have caused you. We are working hard on bringing more effortless shopping ways to you so that we can open the possibility that your future online purchases will be with Lazada.Best Regards,Rhea | Customer Service | Lazada.com.ph
rekz13, Nov 25 11:22 PM:Items are now definitely delayed. Please let us know tomorrow when the units wil be shipped out.Regards,Rhecster Ferrer
rekz13, Nov 21 09:34 AM:I would like to get an update please. It's already the 3rd day but I'm still seeing the same status online.Regards,Rhecster Ferrer
William, Nov 20 02:37 PM:Dear Rhecster,Please do not worry as we have communicated your concern with our third party logistics. Rest assured that we will get back to you once we received feedback from them.Thanks for your patience and understanding. If you have further concerns or questions, please feel free to reply to this email for us to further assist you. For more information about Lazada, please refer to our FAQ page at http://www.lazada.com.ph/faq/.Best regards,William | Customer Service | Lazada.com.ph
rekz13, Nov 20 02:04 PM:Hi William,Thank you for the reply. However, delivery address is WITHIN Metro Manila, specifically, in Marikina City.The units have been ready for shipment for 2 days now.Please let us know when can we expect the items. Thanks.Regards,Rhecster Ferrer
William, Nov 20 01:43 PM:Dear Rhecster,Greetings!Thank you for shopping at Lazada.Regarding your inquiry on the status of your order 302565279, please be informed that your item is now ready for shipment.Please expect delivery within 5-10 business days for areas outside Metro Manila. Your items should be delivered to you no later than 27 November 2014.Once your order has been shipped out, you will receive an email and SMS notification indicating your tracking number and the courier who would deliver your order.You can also conveniently track the status of your order by going to our Order Tracking Tool, http://www.lazada.com.ph/orderstatus/. Just enter your order number and email address to know the status.For more information about Lazada, please refer to our FAQ page at http://www.lazada.com.ph/faq/.Best regards,William | Customer Service | Lazada.com.ph
rekz13, Nov 20 10:33 AM:Follow up on the status
Product or Service Mentioned: Lazada Philippines Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $200.
Preferred solution: Deliver product or service ordered.
I didn't like: Poor customer service, False information, Didt not receive items.