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I heard back from them and they apparently had not read the material I had sent. They referred me to a bunch of useless articles instead of dealing with the problem and refunding my money.

In the hopes that you will send this on to them I repeat it here and attach documentation. On May 29th I order L-tryptophan to be sent to a friend in Manila. My checking account was debited for the purchase amount. Subsequently and without authorization , the order was cancelled but my money was not refunded .

And then, some fool sent the product to my friend COD. I still have not received my refund.

Following is Lazada's record of this transaction. If you can get someone to pay attention to this, I will be greatful.

Order Details GeniiHerbsChat NowCancelled Source Naturals, L-Tryptophan, 500 mg, 60 CapsulesNo Warranty AvailableRefunded - MOREDETAILS999.00Qty: 1Order 385706****07274Placedon 29 May 2021 09:54:37SheryllYabaHOME BLK277 LT5 KILYWAN ST CORNER LILAC ST, MetroManila~Makati, Makati City, Rizal0956310****Total SummarySubtotal(1Item)999.00ShippingFee80.00Total1,079.00Paidby Credit/Debit CardJust For You

User's recommendation: keep your records.

Monetary Loss: $22.

Preferred solution: A refund of what was debited to my checking account and an apology to the recipient of the product wince she had to pay for it COD..

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#2024442

Hi STEPHEN F, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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