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I heard back from them and they apparently had not read the material I had sent. They referred me to a bunch of useless articles instead of dealing with the problem and refunding my money.
In the hopes that you will send this on to them I repeat it here and attach documentation. On May 29th I order L-tryptophan to be sent to a friend in Manila. My checking account was debited for the purchase amount. Subsequently and without authorization , the order was cancelled but my money was not refunded .
And then, some fool sent the product to my friend COD. I still have not received my refund.
Following is Lazada's record of this transaction. If you can get someone to pay attention to this, I will be greatful.
Order Details GeniiHerbsChat NowCancelled Source Naturals, L-Tryptophan, 500 mg, 60 CapsulesNo Warranty AvailableRefunded - MOREDETAILS999.00Qty: 1Order 385706****07274Placedon 29 May 2021 09:54:37SheryllYabaHOME BLK277 LT5 KILYWAN ST CORNER LILAC ST, MetroManila~Makati, Makati City, Rizal0956310****Total SummarySubtotal(1Item)999.00ShippingFee80.00Total1,079.00Paidby Credit/Debit CardJust For You
User's recommendation: keep your records.
Monetary Loss: $22.
Preferred solution: A refund of what was debited to my checking account and an apology to the recipient of the product wince she had to pay for it COD..