Not resolved

1.Written by JenD on September 28, 2012 from bremerton, washington, US

So, I saw this in XFactor Philippines.

I was intrigued. I'm in the online retail field for 5 years now and was glad that finally PH already got an online shop like lazada (I'm currently living abroad). My cousin's wife is nearly due and thought of buying the baby a playpen as my gift. I thought of lazada.

So, I purchased and used my credit card as payment. 3 business days later, I didn't receive any notification via email if my order was processed or shipped. I emailed them and asked for the status. Chris replied and told me that I need to scan my credit card (front and back) for them to be able to process my order.

Great. So all this time, my order was just sitting there and no one notified me that they need my card's image. I told Chris that I'm not comfortable about it and if they want I could just send them scanned image of my SSS ID otherwise just cancel my order. Certain Apple replied (using a generic reply Chris already used on his first email).

She said that they really need the card's image and was sorry that I have to cancel my order. I replied and said to go ahead and cancel it. I checked my statement online few hours ago and saw the charge from them. Posted on 9/22 (same day I purchased my online order).

Wow! I can't believe it! Thought they will not charge me because per their customer service, they need verification before processing. This is unbelievable!

Now I'm trying to dispute the charge and will go through all these hassles and perhaps pay Php250 dispute fee.

I'm giving lazada til Monday, October 1st to resolve this issue.Also, I looked up their business name on DTI's website and is not listed there.

Review about: Lazada Philippines Website.

Monetary Loss: $58.

Had an Experience with Lazada Philippines?

Write a review


Terms of Service
Post Comment

You May Also Like

Lazada Philippines - LAZADA PH Defective Phone Return Item Refused Lazada Philippines "hello, good day. bakit nyo di tinanggap yung return refund ko.meron akong mga screenshots please re-evaluate nag refer kayo sa lbc ng padala, eh nadelay ako ng padala kasi may..." Read more Lazada Philippines - I have no remmitance number for the refund Lazada Philippines "400 pesos din yun! Estudyante lang po ako, at 1st time ko pang umorder sa inyo at wrong item pa ang binigay niyo at kulang pa ang item na dineliver..." Read more Lazada Philippines - Air cooler hanabishi but its not cooling Lazada Philippines "I order 1 hanabishi aircooler & i send it back to lbc just to return the item its cooling even in a small cost 5k price its too expensive..." Read more Lazada Philippines - Totally finished with non existant delivery service Lazada Philippines "First delivery only three items delivered out of approx 11 all sent back driver not find house Next order shoes delivered next order driver ring up end of shift not..." Read more Bosley - Not good at all Bosley "It happened 2 years ago, in Feb, I believe. I paid 14k to have 2,500 grafts put in. I went back a year later was kinda happy with the results..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more Lasership - Horrendous Lasership "Lasership messed up one of my Sephora orders, erroneously sending it from MA where I live, to Virginia, then back to MA. I didn't get it for another week, and..." Read more