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bought the Moonbaby tricycle for my daughter, the item was delivered 5 days after the online purchase. so frustrated that one of the wheel is missing.

so i called the customer care rep hotline, she advised me to repack the item and bring it to the nearest LBC or 2GO center, and so I did. Today I received the SAME ITEM with the SAME PROBLEM. and so i called again the customer care rep hotline only to know that the validation of the returned item was Wrong Packaging.

*** validation, i could have requested for refund na lng not replacement. they didn't bother to check why it was returned.

Reason of review: Damaged or defective.

Preferred solution: Full refund.

I didn't like: Service, Customer service.

  • assessment proccess
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Mandaluyong City, Manila, Philippines #953765

They have a lot of return concerns - They also tried to resolve the issue by returning me wrong sent item.

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