Lazada Philippines - E-Cigarette came without a mouthpiece and charger
Update added by user Jan 27
Update 1: Lazada just sent me an e-mail tonight informing me that my returned item has already been received at their warehouse. I hope the item will be replaced and delivered soon.
Original review posted by user Jan 26
I bought a mechanical mod e-cigarette from Lazada last January 15 and it came without a charger and an atomizer mouthpiece. I only received the mod with a used rda tank and a pink generic 18650 battery. According to the product page, the product should come with a battery charger and a complete atomizer. The merchant was SMART77PH and the product has "100% Buyer Protection" and "Satisfaction Guaranteed" labels so I requested a return to Lazada immediately then shipped the items through LBC. The items were successfully delivered as of January 23 and the current status from the courier was "RELEASED TO REPRESENTATIVE LEONILO LACAR (DDC POD)" but the status in my Lazada profile was still "Return Initiated" after several days since I initiated the return and 3 days of successful delivery. I'm starting to get worried because I also read a couple of complaints through this website similar to mine after googling the name "LEONILO LACAR" and most of them still hasn't received their returned items from Lazada.
Here is some info:
Order # 316899972
Item # LI863ELAA1KTD5ANPH-3101898
Return #: RN316899972200103
Tracking #: 179406407411
I also attached some photos that I took after I received the item. As you can see, the e-cigarette has no mouthpiece unlike the one from the product page and the battery charger was missing. The entire product came without a box and was only bubble wrapped together with the e-juice I also ordered.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
What I liked
- More items to buy
What I disliked
- Poor customer service
- Reason of review:
- Not as described
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Mechanical Mod E-Cigarette
- Review category
- Auctions and Internet Stores
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