Lazada Philippines - E-Cigarette came without a mouthpiece and charger
Update added by user Jan 27, 2016
Update 1: Lazada just sent me an e-mail tonight informing me that my returned item has already been received at their warehouse. I hope the item will be replaced and delivered soon.
Original review posted by user Jan 26, 2016
I bought a mechanical mod e-cigarette from Lazada last January 15 and it came without a charger and an atomizer mouthpiece. I only received the mod with a used rda tank and a pink generic 18650 battery. According to the product page, the product should come with a battery charger and a complete atomizer. The merchant was SMART77PH and the product has "100% Buyer Protection" and "Satisfaction Guaranteed" labels so I requested a return to Lazada immediately then shipped the items through LBC. The items were successfully delivered as of January 23 and the current status from the courier was "RELEASED TO REPRESENTATIVE LEONILO LACAR (DDC POD)" but the status in my Lazada profile was still "Return Initiated" after several days since I initiated the return and 3 days of successful delivery. I'm starting to get worried because I also read a couple of complaints through this website similar to mine after googling the name "LEONILO LACAR" and most of them still hasn't received their returned items from Lazada.
Here is some info:
Order # 316899972
Item # LI863ELAA1KTD5ANPH-3101898
Return #: RN316899972200103
Tracking #: 179406407411
I also attached some photos that I took after I received the item. As you can see, the e-cigarette has no mouthpiece unlike the one from the product page and the battery charger was missing. The entire product came without a box and was only bubble wrapped together with the e-juice I also ordered.
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
- More items to buy
What I disliked
- Poor customer service
- Reason of review:
- Not as described
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Mechanical Mod E-Cigarette
- Review category
- Auctions and Internet Stores
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I TRIED APPLYING MY LAZADA REFUND VOUCHER TO ANOTHER ITEM I WAS TRYING TO PURCHASING BUT THE PHRASE "INVALID VOUCHER" KEPT POPPING OUT. CALLED CUSTOMER SERVICE JENNY WHO PROMISED TO..."
- "Lazada philippines pls cancel my order # 322629799 emergency lang pls ..wala kasi ako pambayad sa order ko..financial prob kami ngayon..thank u..."
- "1st, I ordered an oven for my gf's bday. upon delivery, we find out that the product was damaged. dented. badly. had it returned to lazada but my bday gift..."
- "I own thunder vapor a small Vape shop in Oklahoma City and over the past 3 years I've had Dozens upon dozens of calls and lost out of town business..."
- " Frank's Auto Credit is a Family Owned and Operated, Independent Buy-Here Pay-Here Dealer that was established in 1995 by Frank M. Lynch. For nearly 20 Years Frank's Auto Credit..."
- "Stacey Valnes has taken advantage of me and my mother when he suggested that we list our house at the price that he came up with by looking at the..."
- "Atty. Jensen A.Sanhi fake lawyer and a swindler.Apolonia Bolisay Lu accompanied by his son Roland Bolisay Lu filed a complaint of estafa and extortion against fake lawyer Atty. Jensen A.Sanhi..."
- "Oct. 17, 2014 I had my Yamaha YBR125 serviced for Preventive Maintenance. Mechanic in Tres Hermanas Motors Corp (Phils) made adjustments on the Iddling and Air Pressure that made my..."
- "Just happening now. I just tracked my tracking number. I should recieved my item last july 23 but it says incorrect address. How come i checked it in reciept that..."