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Dear Ms Grace,

I wish to place on record my serious grievance regarding the service of your courier Entrego . This courier has not delivered a single package to me although LBC and NinjaVan do so without any hinderance.

Entrego simply marks the delivery as failed delivery and does not attempt to deliver my goods to me, for e.g.

I list below 2 similar orders from the same vendor for the same product of which LBC delivered and Entrego marked it as failed delivery.

This product is now out of stock and I am unable to complete my work and am incurring salaries for my staff on site.

I have placed hundreds of order through Lazada and I’m thoroughly disappointed that you entrust this kind of company to provide services to your customers.

I STRONGLY URGE YOU TO TAKE IMMEDIATE ACTION TO ENSURE MY PACKAGES HANDED OVER TO ENTREGO BV YOU ARE DELIVERED WITHOUT FAIL AND WITHOUT ANY FURTHER DELAY. FAILURE TO COMPLY WITH MY REQUEST, I WILL CEASE ALL ORDERS THROUGH LAZADA EFFECTIVE IMMEDIATELY.

Best regards,

Lankesh Dissanayake

Preferred solution: Deliver product or service ordered.

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#1928432

Dear Ms Loren, Pending Orders with Entrego: 1.) 319267****84905 2.) 319654****84905 3.) 317518****84905 4.) 317078****84905 5.) 316006****84905 Failed delivery by Entrego ( Tel: 095 1** *****) *.) 298878****84905 2.) 312818****84905 3.) 313116****84905 4.) 314259****84905 5.) 313560****84905 6.) 314812****84905 7.) 315867****84905 8.) 315524****84905 9.) 317078****84905 Best regards, Lankesh Dissanayake

#1927634

Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us.

For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

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