Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Turnaround Time
3 comments

They delivered my order last Sunday but unfortunately nobody's home. I received an sms, Tuesday at 7:30pm that my order will be delivered 'today'.

Really? In the evening? I still waited that evening but nobody arrived. The next day, per email advice, my order was 'delivered and was received in full'.

How come? That same day I reported the issue to Lazada, already talked to four of their staff but until now (Friday), i still didn't get clarifications and assurance that my orders are still intact.

It's so frustrating!!! Upgrade your system Lazada and prioritize your customers!

Product or Service Mentioned: Lazada Philippines Delivery Service.

Reason of review: Bad quality.

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LazadaPH
#1407190

Hi Shalen, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Anonymous
to LazadaPH #1407676

#314226181. Lazada, can you call me instead?

It's actually hard to reach your lines.. Hay!

Anonymous
to LazadaPH #1408130

Any updates, Lazada?

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