Not resolved
2.1
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
0 comments

Lazada order #377323511 I'll make it simple. Ordered Dec 18 with a delivery date of Dec 30.

Dec 30 - no items, checked the website, no updates Dec 31 - still no items, called and I was informed that new date is Jan 8 (website was not updated) Jan 8 - no items, called and I was informed to wait Jan 11 - chatted with CSR, informed new date is Jan 15 but will provide further updates with 2 days Jan 13 - 2 days after, no updates, chatted again. same spiel, will update in 2 days Jan 15 - no items, chatted, same story and Jan 13 Jan 16 - chatted, same story but they told me it was "escalated" and was being checked by their "dedicated" team Jan 18 - chatted, called supervisor, gave more promises, nothing Jan 23 - gave them 5 days to sort their stuff out. Nothing. same spiel.

Customer service will always say these statements: "I understand, and I will escalate this to the dedicated team" "we'll update you in 24-48 hours" "rest assured we'll make this a priority" "I will reach out the the concerned team" NOTHING WILL happen. Beyond annoyed. Beyond frustrated. Just really, really tired of dealing with them.

I would have appreciated it if Lazada just told me, sorry we took your money, time and effort and we'll deliver whenever we want. At least I could have moved on and have done something else. UPDATE: with my latest chat, apparently, its going to Cagayan de Oro city.

The delivery address is in Malay, Aklan. Go figure.

Product or Service Mentioned: Lazada Philippines Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $120.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

You May Also Like