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1 comment
2.8

I ordered 4 boxes of lights, 10 to a box = 40 lights....only 6 of them worked ! I contacted the Seller and he agreed to take them back, I filled out the form and received a RA Code/Label for LBC to pick it up.

I printed out the label and advised Lazada it was ready to be picked up. Lazada said that they would advise me when they had scheduled a pick up date. I waited for over two weeks and nothing ! !

It's EXTREMLY difficult to get in contact with "anyone" representing Lazada ! ! with the exception of the totally worthless " CLEO ! :-( :-( I finally contacted someone on FB and they helped me and said since the package weighed less than 20 lbs that I would need to take it to a LBC drop-off location myself...I did this the next day...but the same day I received an auto send email stating that "LAZADA" rejected my Refund !

!

what has Lazada got to do with "Elena Accessories" where I purchased the lights ! !

User's recommendation: Do NOT TRUST LAZADA Customer Service ! ! DO NOT expect Lazada to help you or support you with anything other than Automated Email or Computer AI "Help" from CLEO ! ! NO Chat with Lazada human ! ! Extremely long waits for call center help and no Follow UP !

Location: Marikina City, Manila

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#1958580

Hi Duane K, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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