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Ordered a laptop worth 63K PHP (1100 EUR). The seller sends the parcel to the courier, but the courier failed to deliver the parcel.

Upon investigation, the parcel seems to be missing. Been following up to the customer service for refund, but they failed to provide the details on processing the cancellation.

User's recommendation: The courier from Lazada cannot be trusted.

Monetary Loss: $1322.

Preferred solution: Full refund.

Lazada Philippines Pros: Variety of goods.

Lazada Philippines Cons: No item delivered, Slow response, No managers available.

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Hi Sokhna, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at

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