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1 comment

My wallet cash in failed but deducted the money from my bank account. I need my money back!

Monetary Loss: $10.

Preferred solution: Full refund.

Lazada Philippines Cons: Payment issue via lazada wallet.

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Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us.

Once your top-up is unsuccessful, the amount that was deducted in your card is on floating status and not yet push through to Lazada's end. It will be reversed back to your card (5-15 banking days for credit card and 5-45 banking days for debit card) as it is the Refund Policy of bank. For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

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