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I am writing with regards to my placed order through Lazada. The vendor messaged me directly via viber and instructing me to directly order from them and not through Lazada.

also payment should be paid to them (vendor) before products can be delivered:

1. Lazada order no. 370930****20067

Sold by:Marley shop

Estimated Delivery Dates: 18 Apr - 20 Apr, 2021


2. Lazada order no.



Estimated Delivery Dates: 15 Apr - 19 Apr, 2021

Trek Fuel EX 8 Full Suspension 29er

It is LAZADAs utmost responsibility to make sure that your vendors can meet deliveries of what they advertised and made available during your buy-out process.

LAZADA and/or your vendor(s) just made FALSE ADVERTISING which is deceiving to us, the consumer.

Please make sure that the delivery pushes through as promised. Otherwise, we will file a complaint to the Department of Trade and Industry. More so, we will post this on the social media and get LAZADA CONSUMERS be aware of such SCAM.

Reporting this matter to Mr. Raffy TULFO could be our option so we can conduct discovery of our consumer rights.

I am disgusted that it has to come to this.


Nico Roque

User's recommendation: Do not tolerate false and misleadinh advertising.

Product or Service Mentioned: Lazada Philippines Deal.

Preferred solution: Deliver product or service ordered.

Lazada Philippines Pros: Convenience, Products availability, Cod, Variety of products and services.

Lazada Philippines Cons: Bad quality of the product, Terrible customer experience.

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Hi Nico R, we do understand you regarding this matter, however, please be guided that we don't do initial payments or made any payments at all, outside Lazada. When paying through Cash on Delivery, we have a reminder for our customers on the checkout page that full payment is done only directly to the courier and that no partial payments are required.

For us to check this matter, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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