Today is November 1, 2015. I wrote a 3 star review on another site back on Oct 18, 2015 titled “Foreign credit card billing address is a problem for Lazada". I went back and changed to 1 star. I originally gave 3 stars because I THOUGHT that their issue with processing USA credit cards would eventually be resolved. Well it now looks hopeless and I have spent an estimated 10 hours over a two week period trying to order one cell phone to prepare my partner in the Philippines for an important job. If I could find a competitor with the product I would use them for sure instead of Lazada. This has revealed how incompetent Lazada is at their business.
Since my Oct 18 post they have improved their system by adding a provision for foreign credit card addresses, but they forgot to include a field for Zip code, which most businesses know is required info for card processing. I find this humorous and very "third world" IT technology. Well, I found a work around their system error trying multiple credit cards and multiple transactions and finally got it processed by putting my "Zip" into the "City" field and bingo, my bank card approved it. Contacted my bank to make sure they approved and they said yes "waiting on Lazada" to approve on their end now. Now 10 hours go by, then I get an email from Lazada saying my order was cancelled. I have received six of these. Yes, this is identical cancellation #6 since Oct 18. Yes I am persistent... perhaps insane. I have completed 6 orders for a single cell phone and it's been cancelled 6 times. Each time I get the same COPY-PASTE reply from support saying I need to correct my address matching. Well I have tried 5 different credit cards now from 3 different banks, and my address given works fine all over the world, except at Lazada.
Dear Lazada supervisor: You guys have a serious problem. If you ever find this message, please review ticket #'s 2201613, 2200568, 2200557, 2193685, 2193655, 2145916, 2145892, 2143787 and see if you can figure out a way to stop the clerk that cancels my order. They must not understand how to interpret approved bank transactions. Just tell the clerk to accept my payment and hit the APPROVE button instead of the CANCEL ORDER button.
Tip for consumers: I have invested at least 10 hours trying to complete ONE silly order using various USA credit cards. Thats conservative, probably 20 hours... sadly. After your bank approves you will get a nice email saying "Your order has been received and is currently in verification process", but about 5-10 hours later you will get an email cancelling your order saying to try again with the exact same language. If you then submit a trouble ticket you will get the exact same message saying to try another method. Around and around you go.
Reason of review: Problems with payment.
Monetary Loss: $500.
Preferred solution: Deliver product or service ordered.
I liked: Website shopping.
I didn't like: Inability to accept my money.