Resolved: Lazada Philippines - Fraud - My order was tagged as "Delivered" after a long delay and I have not received my order.
Update by user Mar 17
Update by user Mar 17
Got my order. But that was a very long delay. Lazada should communicate better about the actual delivery date and order tracking.
Update by user Mar 14
Update: Lazada Customer Service reached out to me saying that Cargo King had some issues on their system that's why my order has been delayed. I should be getting it by March 17, 2018. (fingers crossed)
Update by user Mar 13
Update: Cargo King's tracking page says package arrived at local Cargo King. I'll add more here if there are updates.
Original review posted by user Mar 13
My order was tagged as "Delivered" after a long delay and I have not received my order.
I ordered a 2013 13-inch Macbook Pro last February 27, 2018 and paid it through Paypal. I got a confirmation email that I should be getting the order by March 2-6, 2018.
March 7 came and excited as I was (and a little bit concerned, because of the price and usually my orders arrive before their promised schedule), I contacted customer support through their chat system. They gave me a tracking number for Cargo King.
That was the only interaction with the customer support that they gave me something useful. I contacted them again 2 more times and I got promises of update through email and scripted responses.
And now, March 14, 2018, I was shocked that an email came that says that my order has been delivered.
I quickly checked Cargo King's tracking page and it says there that the order have still not arrived our local branch. How was it delivered when it has not still arrive our Cargo King's local branch. Something is fishy here.
I contacted Lazada through chat customer support to get a refund and as usual I got promises and scripted responses.
After reading complaints and issues about refund and similar sort of things about Lazada, I just requested refund through Paypal.
If you can't buy it "Cash on Delivery" from Lazada, buy somewhere else. (I should have gotten the COD option)
Product or Service Mentioned: Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $1360.
Preferred solution: Full refund.