This is to formally report an INVALID TRANSACTION following my call to Sheila (ID3 188028) on January 24, around 3:15-3:30pm and to Martin (ID# 276437).

As reported, I received a text message from my bank, BDO, informing me of a transaction at Lazada amounting to P28,889.00 at around 2:05pm yesterday.

Please consider this as an invalid transaction as mentioned earlier, as I did not make such transaction/purchase, and is not a member or have not purchased through LAZADA.

Similarly, may I request LAZADA's investigation of this case and check all purchases made today or yesterday using a BDO Mastercard ending in 3103, amounting to P28,889.00. I expect LAZADA to hold processing and shipping of this item, (whatever it is), and investigate the person to whom this item is addressed to, as he/she is considered as an ONLINE CRIMINAL.

If I don't receive an update at once, I will report this to our Consumer Protection Bureau as I am from the Department of Trade and Industry.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service

  • What I liked
      No items
  • What I disliked
    • Slow response

Reason of review:
Angry because of this fraudulent transaction
Preferred solution:
Full refund
Monetary loss:
Product or service
Lazada Philippines Online Order
Review category
Auctions and Internet Stores
review #777081

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Feb 03 #1105954

Hi Hazel Joyce Doplito thank you for taking my call this issue is already resolve. :)
☆☆☆ Cindy ☆☆☆

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