Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

I ordered nov 13 for a “cheapo” watch costs P308. I was very happy that it was the delivered 26 hours later.

I thought it was so amazing. I paid for the item and the delivery guy asked me to open the package to check if it’s the right item. Unfortunately it wasn’t! It was a 3pc women’s watch that costs even cheaper than the one piece/watch I ordered.

These three watches cost Php278.00 for three pieces. I refused to accept the item, he said I can’t anymore because I already opened the package. Since November 14 lazada hasn’t marked my item delivered yet — and I can’t facilitate the return of these items that was delivered to me. The label of the packaging was right.

Just the contents were different.

I ordered for a men’s watch. The hassle now of having to go back to LBC to drop off the item and the wait time for them to refund my item is too frustrating.

Product or Service Mentioned: Lazada Philippines Shipping Service.

Reason of review: Order processing issue.

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