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I just learned that starting July 24, Lazada already charges delivery fee for EVERYTHING that your order. No more such thing as FREE DELIVERY.

And the reason given me by the call agent is that it was due to system upgrade. WHAT??? What does system upgrade have to do with delivery charges? I guess Lazada has become confident that because their business has grown in the country, they can now pass on the delivery fee to their customers.

Talk about customer service and appreciation.

And compare this to Amazon which until now still offers free delivery on most items. Haay, goodbye Lazada.

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Anonymous
#1556260

nagulat nga din aku kanina 1k up order ku laki ng fee charge sa ship haha kaya bawas order muna

Anonymous
#1537861

Same here Shipping Fee is same as the price of the items I purchased, the GREAT INCREASE will a hit a DECREASE IN SALES..im a customer before but for now Id rather go to the mall...goodBYE LAZADA,

LazadaPH
#1529854

Hi Sir/Ma'am. We appreciate that you reached out to us and given us this feedback.

I understand your sentiments about the changes in our shipping fee policy. Please be advised that with the new shipping fee policy, shipping fee charges are no longer included in the prices of the items. This means that our sellers can now offer you a wider variety of items at lower prices. You can now shop and find different items in Lazada at a cheaper price!

You can also enjoy cheaper costs in your orders when you buy more items from the same seller as you'll get the chance to avail of free shipping or shipping fee discounts. Thank you.

Anonymous
to LazadaPH #1532920

even items like 3000 pesos still charge 1000 pesos shipping fee, I'd rather go to mall

Anonymous
to LazadaPH #1540815

What if I only want to buy a single item from that certain seller because that's the only thing I need and not buy the other stuff they sell just to have a discount or even maybe atleast lower the shipping fee of 1000pesos average. Do you think that logic is even good lazada?

I know you're losing lots of customers because of this new shipping policy. I'll still still happily order from you again Lazada if you change your new shipping policy to the old one.

Anonymous
to LazadaPH #1556422

Hindi namin kailangan yung "wider variety" na sinasabi nyo. Kahit naman mas marami silang choice ng pag benta, walang gugusto na magbayad ng 1000 *** peso ship fee

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