HOW TO FILE A COMPLAINT For service complaints on warranties, No Return, No Exchange (NRNE) and other mediatable related complaints, kindly prepare a consumer complaint letter addressed to and with the following information: Joseph Manuel P. Pamittan Atty.
V, Mediation Division DTI Fair Trade Enforcement Bureau (FTEB) UPRC Building 315 Sen. Gil J. Puyat Ave., 1200 Makati City, Philippines 1. Complete name, address and contact number of complainant and respondent 2.
Narration of facts 3.
Demand 4. Scan and attach proof of transaction and any government issued ID of the complainant or you may download and fill-out the Complaint Form https://drive.google.com/file/d/0B0ilL7KAK3i5SnREX01xRUp5azg/view Kindly send via e-mail to: email@example.com For inquiries and follow-up, you may call FTEB-Mediation Division at (+632) 975.7965 http://www.dti.gov.ph/consumers/complaints
Reason of review: Credit card refund or payment reversal.
Preferred solution: Full refund.