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2.1

I ordered an item afternoon of November 28 2019. I'm actually amazed that it was being delivered the next day.

However, no delivery man came to my house and upon checking the delivery tracker, the delivery is already in failed status.

Usually it takes 3 delivery attempts or days before they mark it as failed delivery. No one even bothered to call or text my number to confirm my house location

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Lazada Philippines Pros: Available products.

Lazada Philippines Cons: Lazy couriers.

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Ranyah Cap

Hi ElasticSeaDragon, we do understand your disappointments as a customer and we appreciate that you reached out to us. Please be informed that our system will be the one who select the assigned courier and depends on the availability of our locations.

However, we will take note on this matter, this way, we can do improvements especially in this area of your concern. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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