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Someone used my gcash to pay. And i dont know who it is.

I want a refund for my gcash.

I dont even have a lazada account. How come did I pay for this parcel?????

Monetary Loss: $10.

Preferred solution: Full refund.

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Hi Indy Fgm, we understand your disappointments and we appreciate that you reached out to us. However, we don't have access to your Gcash account even though your account was linked to the Lazada account or not.

Your Gcash is protected by Two-Factor Authentication which serves as an added security layer to access your account. It is there to make sure that you’re the only person who can access your account. It works by sending a unique code to your GCash-registered mobile number. Please do advise to call Gcash regarding this matter since Lazada has no way of accessing your details especially we have a data privacy law.

For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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